Clearbit Outage History

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Clearbit had 17 outages in the last 2 years totaling 918h 52m of downtime — averaging 0.7 incidents per month.

There were 17 Clearbit outages since October 2, 2024 totaling 918h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clearbit.com

Minor September 18, 2026

Salesforce synchronization issues

Detected by Pingoru
Sep 18, 2026, 08:12 PM UTC
Resolved
Sep 23, 2026, 05:25 PM UTC
Duration
4d 21h
Affected: Salesforce Sync
Timeline · 5 updates
  1. investigating Sep 18, 2026, 08:12 PM UTC

    We're currently investigating an issue with failing Salesforce Syncs

  2. investigating Sep 19, 2026, 12:40 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 21, 2026, 07:11 PM UTC

    The issue has been identified and team is working on fix.

  4. monitoring Sep 21, 2026, 08:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2026, 05:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 31, 2026

Authentication errors

Detected by Pingoru
Aug 31, 2026, 11:45 AM UTC
Resolved
Sep 01, 2026, 11:45 AM UTC
Duration
1d
Timeline · 1 update
  1. resolved Sep 01, 2026, 01:18 PM UTC

    Between 4:55 AM and 5:15 AM PST, some users experienced authentication errors that prevented them from logging in or using the Clearbit platform and APIs. Our engineering team identified and fully resolved the root cause at 5:15 AM PST. Authentication services are now operating normally. Users who were affected should be able to log in and use the platform successfully.

Read the full incident report →

Minor February 11, 2026

Audience results delay

Detected by Pingoru
Feb 11, 2026, 06:30 PM UTC
Resolved
Feb 13, 2026, 09:53 AM UTC
Duration
1d 15h
Affected: DashboardPlatform UI
Timeline · 5 updates
  1. investigating Feb 11, 2026, 06:30 PM UTC

    We're currently experiencing an issue that's preventing Audiences from being processed for some customers. Processing will resume once a fix is in place. We're actively working to resolve the issue and will share updates as they become available.

  2. identified Feb 11, 2026, 08:46 PM UTC

    We have identified an issue that prevents audience processing. We found the root cause and are implementing a fix.

  3. identified Feb 12, 2026, 11:06 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 12, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 13, 2026, 09:53 AM UTC

    This incident has been resolved. Company and Person Audiences are functioning as normal.

Read the full incident report →

Minor December 17, 2025

Batch enrichment processing delays

Detected by Pingoru
Dec 17, 2025, 03:17 PM UTC
Resolved
Dec 22, 2025, 09:50 AM UTC
Duration
4d 18h
Affected: Batch
Timeline · 4 updates
  1. investigating Dec 17, 2025, 03:17 PM UTC

    We're currently investigating delayed batch enrichment processing.

  2. identified Dec 18, 2025, 12:53 AM UTC

    We're working on a fix for enrichment batch processing. Jobs are still delayed.

  3. monitoring Dec 18, 2025, 08:30 AM UTC

    All delayed batches have been processed. We're monitoring the service.

  4. resolved Dec 22, 2025, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 7, 2025

Delays in Segment Destination Delivery

Detected by Pingoru
Aug 07, 2025, 07:24 PM UTC
Resolved
Aug 07, 2025, 07:55 PM UTC
Duration
31m
Affected: Segment
Timeline · 3 updates
  1. investigating Aug 07, 2025, 07:24 PM UTC

    We're currently experiencing delays in delivering data to Clearbit destinations integrated via our Segment integration. While there was a temporary failure in processing (resulting in data not being delivered), we expect the affected data to be reprocessed. We're actively working to ensure full delivery and will provide updates as processing progresses.

  2. identified Aug 07, 2025, 07:46 PM UTC

    We've implemented a fix, and Segment destination processing is now resuming. Affected data should begin processing shortly, and we're monitoring the system to ensure successful delivery.

  3. resolved Aug 07, 2025, 07:55 PM UTC

    The issue affecting Segment destination processing has been resolved. All data has been successfully processed, and the system is operating normally. We're continuing to monitor to ensure stability.

Read the full incident report →

Major July 28, 2025

Delays in Batch Enrichment Processing

Detected by Pingoru
Jul 28, 2025, 08:10 PM UTC
Resolved
Jul 30, 2025, 07:21 PM UTC
Duration
1d 23h
Affected: Batch
Timeline · 4 updates
  1. investigating Jul 28, 2025, 08:10 PM UTC

    We're currently experiencing delays in processing batch enrichment jobs. Users who upload CSV files may see slower-than-expected processing times. In some cases, files may need to be re-submitted once the issue is resolved. We're actively working on a fix and will provide updates as we progress.

  2. monitoring Jul 28, 2025, 10:01 PM UTC

    Batch enrichment processing has resumed, but a backlog remains. Some users may still experience delays as the system catches up. We're actively monitoring progress.

  3. monitoring Jul 29, 2025, 08:29 PM UTC

    Batch enrichment processing is fully caught up. We're continuing to monitor to ensure stable performance.

  4. resolved Jul 30, 2025, 07:21 PM UTC

    This incident has been resolved - batch enrichment jobs are processing normally.

Read the full incident report →

Notice June 12, 2025

Service Disruptions Due to Google Cloud Outage

Detected by Pingoru
Jun 12, 2025, 08:27 PM UTC
Resolved
Jun 13, 2025, 02:57 AM UTC
Duration
6h 30m
Affected: Dashboard
Timeline · 3 updates
  1. monitoring Jun 12, 2025, 08:27 PM UTC

    Multiple Clearbit services are currently experiencing disruptions due to a broader outage impacting Google Cloud Platform. This may result in degraded performance or temporary unavailability for some features. We're actively monitoring the situation and will provide updates as more information becomes available.

  2. monitoring Jun 12, 2025, 10:03 PM UTC

    Google Cloud has resolved the underlying issue with the services we use, and Clearbit services are beginning to recover. We're continuing to monitor system performance to ensure full restoration.

  3. resolved Jun 13, 2025, 02:57 AM UTC

    All services are back to operating normally.

Read the full incident report →

Notice June 6, 2025

Delay in Google Ads Audience Processing

Detected by Pingoru
Jun 06, 2025, 09:27 PM UTC
Resolved
Jun 09, 2025, 02:37 PM UTC
Duration
2d 17h
Affected: Dashboard
Timeline · 3 updates
  1. identified Jun 06, 2025, 09:27 PM UTC

    We're currently experiencing an issue that's preventing Audiences from being processed for Google Ads. Processing will resume once a fix is in place. We're actively working to resolve the issue and will share updates as they become available.

  2. monitoring Jun 06, 2025, 09:50 PM UTC

    We've implemented a fix, and Google Ads Audience processing has resumed. Delayed jobs are now running, and we're monitoring the system to ensure everything runs as expected.

  3. resolved Jun 09, 2025, 02:37 PM UTC

    This incident has been resolved, Google Ads Audiences are processing normally.

Read the full incident report →

Notice May 5, 2025

Data Loss for Legacy Integrations and Enrichment Webhooks

Detected by Pingoru
May 05, 2025, 05:36 PM UTC
Resolved
May 03, 2025, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 05, 2025, 05:36 PM UTC

    On Saturday May 3 (UTC), between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Friday May 2 Pacific Time), customers using our legacy Segment, Marketo, and HubSpot integrations, as well as those using webhooks in our Enrichment API, were affected by a processing failure. Enrichments requested via API for webhook delivery, or through the aforementioned legacy integrations were not delivered. To ensure processing, enrichment requests from that time period will need to be resubmitted. The issue has been resolved, and all systems are now operating normally. We're continuing to monitor performance and assess preventive measures.

Read the full incident report →

Major May 3, 2025

Webhook processing delayed

Detected by Pingoru
May 03, 2025, 12:35 AM UTC
Resolved
May 05, 2025, 05:36 PM UTC
Duration
2d 17h
Affected: Webhooks
Timeline · 4 updates
  1. investigating May 03, 2025, 12:35 AM UTC

    We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.

  2. monitoring May 03, 2025, 01:03 AM UTC

    We've identified and resolved the issue affecting webhook processing. Queued webhooks are now being delivered, and the system is catching up. We'll continue to monitor performance closely until processing is fully up to date.

  3. monitoring May 03, 2025, 07:14 PM UTC

    While monitoring the issue, we discovered that the earlier fix did not fully resolve the problem. As a result, webhooks submitted between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Pacific Time) were not processed and cannot be recovered. To ensure delivery, these webhooks will need to be re-submitted. We implemented a fix, and are again monitoring.

  4. resolved May 05, 2025, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 2, 2025

Enrichment API outage

Detected by Pingoru
Apr 02, 2025, 09:13 PM UTC
Resolved
Apr 02, 2025, 10:00 PM UTC
Duration
46m
Affected: Person APICompany API
Timeline · 5 updates
  1. investigating Apr 02, 2025, 09:13 PM UTC

    Starting approximately 12:30 PM Pacific Time today, the Clearbit Enrichment APIs began experiencing an outage. We are currently investigating the issue and have confirmed that the Combined API is impacted.

  2. identified Apr 02, 2025, 09:32 PM UTC

    We've identified the issue and are in the process of rollout out a fix.

  3. monitoring Apr 02, 2025, 09:44 PM UTC

    We've implemented a fix - the Clearbit enrichment APIs should be functioning normally. We'll continue to monitor.

  4. monitoring Apr 02, 2025, 09:49 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 02, 2025, 10:00 PM UTC

    The Person, Company, and Combined enrichment APIs are all back to normal operation.

Read the full incident report →

Notice March 18, 2025

Audience results delayed

Detected by Pingoru
Mar 18, 2025, 08:18 PM UTC
Resolved
Mar 28, 2025, 02:31 AM UTC
Duration
9d 6h
Affected: Platform UIWebhooks
Timeline · 8 updates
  1. investigating Mar 18, 2025, 08:18 PM UTC

    Audience results may experience delays of up to 5 hours. This delay only affects new Audience results or destination deliveries that are triggered during this window.

  2. investigating Mar 19, 2025, 10:05 PM UTC

    We are continuing to investigate this issue. We will continue to post updates as we make progress.

  3. investigating Mar 20, 2025, 11:30 PM UTC

    We continue to investigate this issue to fully understand the root cause before moving on to implementing a fix. During this time, the delay in Audience results may fluctuate — some updates may process more quickly, but delays of up to 5 hours are still possible.

  4. identified Mar 21, 2025, 09:33 PM UTC

    We have identified the issue and are implementing a fix.

  5. identified Mar 25, 2025, 12:51 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Mar 26, 2025, 12:58 AM UTC

    We are still working on a fix for this issue.

  7. monitoring Mar 26, 2025, 11:37 PM UTC

    We have implemented a fix and are monitoring the results. Results for new Audiences and destinations should be back to normal now.

  8. resolved Mar 28, 2025, 02:31 AM UTC

    This incident has been resolved. Audience results and destination deliveries are back to normal timing.

Read the full incident report →

Notice January 8, 2025

Data ingestion is delayed

Detected by Pingoru
Jan 08, 2025, 05:51 PM UTC
Resolved
Jan 09, 2025, 06:16 PM UTC
Duration
1d
Affected: Person APIAPICompany APIPlatform UIFormsSalesforce SyncHubSpot Sync
Timeline · 4 updates
  1. investigating Jan 08, 2025, 05:51 PM UTC

    Clearbit Platform data ingestion is delayed; enrichment, alerting, and Audience results will all be impacted.

  2. monitoring Jan 08, 2025, 06:53 PM UTC

    We identified and fixed the data ingestion issue. Results for data enrichment, alerting, and Audiences will be catching up over the next few hours. We'll be monitoring the progress.

  3. monitoring Jan 09, 2025, 01:03 AM UTC

    We are still processing the pending results for data enrichment, alerting, and Audiences. We expect progress overnight, and will provide another update tomorrow.

  4. resolved Jan 09, 2025, 06:16 PM UTC

    Data ingestion is up to date, and results for enrichment, alerting, and Audiences are caught up. If you were running a backfill yesterday, we advise that you rerun it to make sure all results are correctly updated.

Read the full incident report →

Notice December 11, 2024

Users unable to create new Company Audiences

Detected by Pingoru
Dec 11, 2024, 10:22 PM UTC
Resolved
Dec 17, 2024, 11:28 PM UTC
Duration
6d 1h
Affected: Platform UI
Timeline · 4 updates
  1. investigating Dec 11, 2024, 10:22 PM UTC

    Customers are currently unable to create new Company Audiences. The UI displays an error related to integrations, but this appears to be incorrect, and we are investigating the underlying cause.

  2. monitoring Dec 12, 2024, 12:50 AM UTC

    We've implemented a fix and are monitoring the results.

  3. monitoring Dec 12, 2024, 05:40 PM UTC

    Customers are able to create new Company Audiences, but note that the page that displays All Companies will show zero for the Company count. We are working to address this detail.

  4. resolved Dec 17, 2024, 11:28 PM UTC

    This issue is now resolved.

Read the full incident report →

Notice November 26, 2024

Support Requests Delayed

Detected by Pingoru
Nov 26, 2024, 11:17 PM UTC
Resolved
Nov 26, 2024, 11:17 PM UTC
Duration
—
Affected: Dashboard
Timeline · 1 update
  1. resolved Nov 26, 2024, 11:17 PM UTC

    Clearbit Support experienced delays in receiving new and updates to existing support tickets. This is now resolved. If you have been waiting for a response, please expect a response shortly.

Read the full incident report →

Major October 21, 2024

Clearbit Connect not loading in Gmail

Detected by Pingoru
Oct 21, 2024, 10:20 PM UTC
Resolved
Oct 23, 2024, 05:41 PM UTC
Duration
1d 19h
Affected: Connect
Timeline · 3 updates
  1. investigating Oct 21, 2024, 10:20 PM UTC

    An issue is affecting Clearbit Connect users, where the tool is not loading in Gmail when using Chrome version 130 or later. We are investigating the underlying cause and working to resolve this issue. We appreciate your patience and will provide updates as we have more information.

  2. identified Oct 22, 2024, 02:36 PM UTC

    We have identified and fixed the issue, and a new version of Clearbit Connect has been submitted to the Google Chrome store. The updated version is now pending review by Google. Once it's approved, your Connect version will auto-update as we roll out the fix. We will update here again once the review is complete and the Connect version has been updated in the Chrome store.

  3. resolved Oct 23, 2024, 05:41 PM UTC

    The updated version has been approved in the Google Chrome store, and we have pushed the update to all Clearbit Connect users.

Read the full incident report →

Minor October 7, 2024

Clearbit by HubSpot users unable to log in

Detected by Pingoru
Oct 07, 2024, 07:34 PM UTC
Resolved
Oct 07, 2024, 11:02 PM UTC
Duration
3h 27m
Affected: Platform UI
Timeline · 3 updates
  1. investigating Oct 07, 2024, 07:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 07, 2024, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2024, 11:02 PM UTC

    This incident has been resolved.

Read the full incident report →