Clay incident

Issue causing row deletion in some tables when adding enrichments

Minor Resolved View vendor source →

Clay experienced a minor incident on August 19, 2025 affecting Clay service, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 09:12 AM UTC
Resolved
Aug 20, 2025, 11:56 PM UTC
Duration
1d 14h
Detected by Pingoru
Aug 19, 2025, 09:12 AM UTC

Affected components

Clay service

Update timeline

  1. resolved Aug 20, 2025, 11:56 PM UTC

    We’ve fully resolved the issue and have contacted affected customers. We were able to restore any lost data, as well as refund any credits that may have been lost.

  2. resolved Sep 03, 2025, 11:54 PM UTC

    We’ve fully resolved the issue and have contacted affected customers. We were able to restore any lost data, as well as refund any credits that may have been lost.