Anthropic incident

Billing and subscription management issues

Minor Resolved View vendor source →

Anthropic experienced a minor incident on May 28, 2026 affecting claude.ai and Claude Console (platform.claude.com), lasting 19m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 07:04 PM UTC
Resolved
May 28, 2026, 07:23 PM UTC
Duration
19m
Detected by Pingoru
May 28, 2026, 07:04 PM UTC

Affected components

claude.aiClaude Console (platform.claude.com)

Update timeline

  1. identified May 28, 2026, 07:04 PM UTC

    We are currently experiencing issues with billing and subscription management on claude.ai and the Anthropic Console. Users may see errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access are not affected. We have identified the cause and are working on a fix.

  2. monitoring May 28, 2026, 07:17 PM UTC

    A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.

  3. resolved May 28, 2026, 07:23 PM UTC

    The issue affecting Claude services has been resolved. Impact occurred from 18:27 UTC to 19:05 UTC.