Classy incident

Reports of Admins being unable to Login

Critical Resolved View vendor source →

Classy experienced a critical incident on August 20, 2025 affecting Login & Authentication Service, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 03:08 PM UTC
Resolved
Aug 20, 2025, 03:26 PM UTC
Duration
18m
Detected by Pingoru
Aug 20, 2025, 03:08 PM UTC

Affected components

Login & Authentication Service

Update timeline

  1. investigating Aug 20, 2025, 03:08 PM UTC

    We are actively investigating reports of admins being unable to login to GoFundMe Pro. This is not impacting transactions, the donor experience, or campaigns pages. Our team is investigating and will provide updates when available.

  2. resolved Aug 20, 2025, 03:26 PM UTC

    Our team has identified the root cause of the issue of admins not being able to login to GoFundMe Pro, and can confirm that a fix has been implemented to resolve this occurrence. Transaction processing, the donor experience, and campaign page accessibility were not impacted.