ClassLink Outage History
ClassLink is up right nowClassLink had 9 outages in the last 2 years totaling 75h 24m of downtime — averaging 0.4 incidents per month.
There were 9 ClassLink outages since October 20, 2025 totaling 75h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
LaunchPad Login Issues
Timeline · 4 updates
- investigating Jul 02, 2026, 12:08 PM UTC
We are currently investigating reports of intermittent issues affecting user logins. Our team is actively working to identify the cause. We will post updates here as soon as more information is available.
- identified Jul 02, 2026, 01:07 PM UTC
We have identified the issue causing intermittent login problems for users. Our team is actively working on a fix. We will post updates here as soon as more information is available.
- monitoring Jul 02, 2026, 01:07 PM UTC
he issue causing intermittent login problems has been corrected. We are continuing to monitor the situation to ensure stability. We will post another update once we're confident the issue is fully resolved.
- resolved Jul 02, 2026, 02:05 PM UTC
The issue causing intermittent login problems has been resolved. Login functionality is back to normal. Thank you for your patience.
Intermittent DUO MFA authentication errors
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 5 updates
- investigating May 19, 2026, 12:44 PM UTC
We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.
- identified May 19, 2026, 03:06 PM UTC
We have identified the issue and we are working on implementing a fix for the DUO authentication errors.
- identified May 19, 2026, 08:42 PM UTC
Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.
- monitoring May 20, 2026, 11:32 AM UTC
The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.
- resolved May 20, 2026, 01:41 PM UTC
The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.
Roster Server Import Settings Issue
Affected: Roster Server
Timeline · 5 updates
- investigating Apr 10, 2026, 12:44 PM UTC
We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.
- investigating Apr 10, 2026, 12:55 PM UTC
*Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.
- identified Apr 10, 2026, 02:56 PM UTC
We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.
- monitoring Apr 10, 2026, 07:37 PM UTC
A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.
- resolved Apr 10, 2026, 08:18 PM UTC
This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.
Assigned Applications Not Displaying for Some Users
Timeline · 1 update
- resolved Feb 18, 2026, 10:06 PM UTC
At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.
LaunchPad Authentication/Logins
Affected: Active Directory IntegrationGoogle IntegrationAzure IntegrationMy Apps
Timeline · 3 updates
- investigating Jan 20, 2026, 04:51 PM UTC
We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.
- monitoring Jan 20, 2026, 05:08 PM UTC
All services should be restored. We are currently monitoring the situation.
- resolved Jan 20, 2026, 05:29 PM UTC
This incident has been resolved.
Elevated errors with SAML IdP
Affected: My Apps
Timeline · 4 updates
- investigating Jan 09, 2026, 12:24 PM UTC
We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.
- monitoring Jan 09, 2026, 02:52 PM UTC
A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results.
- monitoring Jan 09, 2026, 03:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 09, 2026, 05:02 PM UTC
This incident has been resolved.
My Apps Login Issues
Affected: My Apps
Timeline · 3 updates
- investigating Oct 27, 2025, 10:06 PM UTC
We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Oct 27, 2025, 10:24 PM UTC
We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this.
- resolved Oct 27, 2025, 10:44 PM UTC
This incident has been resolved.
ClassLink Sign In Issues Due to Amazon AWS
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration