Roster Server Import Settings Issue

Update timeline

1. investigating Apr 10, 2026, 12:44 PM UTC

   We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

2. investigating Apr 10, 2026, 12:55 PM UTC

   *Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.

3. identified Apr 10, 2026, 02:56 PM UTC

   We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

4. monitoring Apr 10, 2026, 07:37 PM UTC

   A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

5. resolved Apr 10, 2026, 08:18 PM UTC

   This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.