ClassLink Outage History

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ClassLink had 22 outages in the last 2 years totaling 101h 59m of downtime — averaging 0.9 incidents per month.

There were 22 ClassLink outages since July 3, 2024 totaling 101h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.classlink.com

Major June 1, 2026

LaunchPad Login Issues

Detected by Pingoru
Jun 01, 2026, 01:14 PM UTC
Resolved
Jun 01, 2026, 03:41 PM UTC
Duration
2h 26m
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 6 updates
  1. investigating Jun 01, 2026, 01:14 PM UTC

    Users are experiencing issues logging into LaunchPad. We are currently investigating and will provide an update as soon as possible.

  2. investigating Jun 01, 2026, 01:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 01, 2026, 01:27 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 01, 2026, 02:31 PM UTC

    We believe we have identified the issue and are working on a resolution.

  5. monitoring Jun 01, 2026, 03:24 PM UTC

    We believe we have identified and resolved the issue. We will continue to monitor the ensure the issue is fully resolved.

  6. resolved Jun 01, 2026, 03:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026

Intermittent DUO MFA authentication errors

Detected by Pingoru
May 19, 2026, 12:44 PM UTC
Resolved
May 20, 2026, 01:41 PM UTC
Duration
1d
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 5 updates
  1. investigating May 19, 2026, 12:44 PM UTC

    We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.

  2. identified May 19, 2026, 03:06 PM UTC

    We have identified the issue and we are working on implementing a fix for the DUO authentication errors.

  3. identified May 19, 2026, 08:42 PM UTC

    Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.

  4. monitoring May 20, 2026, 11:32 AM UTC

    The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.

  5. resolved May 20, 2026, 01:41 PM UTC

    The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

Read the full incident report →

Minor April 10, 2026

Roster Server Import Settings Issue

Detected by Pingoru
Apr 10, 2026, 12:44 PM UTC
Resolved
Apr 10, 2026, 08:18 PM UTC
Duration
7h 33m
Affected: Roster Server
Timeline · 5 updates
  1. investigating Apr 10, 2026, 12:44 PM UTC

    We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

  2. investigating Apr 10, 2026, 12:55 PM UTC

    *Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.

  3. identified Apr 10, 2026, 02:56 PM UTC

    We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

  4. monitoring Apr 10, 2026, 07:37 PM UTC

    A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

  5. resolved Apr 10, 2026, 08:18 PM UTC

    This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

Read the full incident report →

Notice February 18, 2026

Assigned Applications Not Displaying for Some Users

Detected by Pingoru
Feb 18, 2026, 10:06 PM UTC
Resolved
Feb 18, 2026, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 18, 2026, 10:06 PM UTC

    At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Critical January 20, 2026

LaunchPad Authentication/Logins

Detected by Pingoru
Jan 20, 2026, 05:08 PM UTC
Resolved
Jan 20, 2026, 05:29 PM UTC
Duration
20m
Affected: Active Directory IntegrationGoogle IntegrationAzure IntegrationMy Apps
Timeline · 3 updates
  1. investigating Jan 20, 2026, 04:51 PM UTC

    We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.

  2. monitoring Jan 20, 2026, 05:08 PM UTC

    All services should be restored. We are currently monitoring the situation.

  3. resolved Jan 20, 2026, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Elevated errors with SAML IdP

Detected by Pingoru
Jan 09, 2026, 12:24 PM UTC
Resolved
Jan 09, 2026, 05:02 PM UTC
Duration
4h 37m
Affected: My Apps
Timeline · 4 updates
  1. investigating Jan 09, 2026, 12:24 PM UTC

    We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.

  2. monitoring Jan 09, 2026, 02:52 PM UTC

    A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results.

  3. monitoring Jan 09, 2026, 03:01 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 09, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 27, 2025

My Apps Login Issues

Detected by Pingoru
Oct 27, 2025, 10:06 PM UTC
Resolved
Oct 27, 2025, 10:44 PM UTC
Duration
37m
Affected: My Apps
Timeline · 3 updates
  1. investigating Oct 27, 2025, 10:06 PM UTC

    We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

  2. monitoring Oct 27, 2025, 10:24 PM UTC

    We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this.

  3. resolved Oct 27, 2025, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2025

Monitoring Google Login Issues

Detected by Pingoru
Sep 18, 2025, 03:41 PM UTC
Resolved
Sep 18, 2025, 04:46 PM UTC
Duration
1h 5m
Affected: Google Integration
Timeline · 3 updates
  1. investigating Sep 18, 2025, 03:41 PM UTC

    Google, which is used by some to login to ClassLink, is currently experiencing an outage. This is primarily impacting Chromebooks. We will let you know when this issue is resolved by Google.

  2. monitoring Sep 18, 2025, 04:14 PM UTC

    Google has identified the cause of the issue and pushed a fix out at 11:30am EST. We are continuing to monitor the situation.

  3. resolved Sep 18, 2025, 04:46 PM UTC

    This issue should now be resolved. For further details and ongoing updates from Google, please view their incident report here: https://www.google.com/appsstatus/dashboard/incidents/5V5yK8N8heBKnmdqS1eW

Read the full incident report →

Notice August 18, 2025

Intermittent Login Issues

Detected by Pingoru
Aug 18, 2025, 12:39 PM UTC
Resolved
Aug 18, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 18, 2025, 12:39 PM UTC

    ClassLink experienced intermittent login issues. The issue was quickly identified, and all login and SSO functionality has been successfully restored.

Read the full incident report →

Minor August 8, 2025

LaunchPad - Bad Gateway Error

Detected by Pingoru
Aug 08, 2025, 11:54 AM UTC
Resolved
Aug 08, 2025, 12:42 PM UTC
Duration
47m
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 3 updates
  1. investigating Aug 08, 2025, 11:54 AM UTC

    We've received reports that users are unable to access LaunchPad. We are working to remedy and monitor the situation.

  2. monitoring Aug 08, 2025, 12:15 PM UTC

    Login functionality has been restored, and we are monitoring the system. Thank you for your patience.

  3. resolved Aug 08, 2025, 12:42 PM UTC

    Login functionality has been fully restored.

Read the full incident report →

Minor July 15, 2025

LaunchPad Password Locker Issue

Detected by Pingoru
Jul 15, 2025, 02:58 PM UTC
Resolved
Jul 15, 2025, 08:20 PM UTC
Duration
5h 21m
Affected: My Apps
Timeline · 4 updates
  1. investigating Jul 15, 2025, 02:58 PM UTC

    We're investigating an issue where some password locker applications are returning an "Invalid Application" error message upon launch.

  2. identified Jul 15, 2025, 04:31 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Jul 15, 2025, 07:56 PM UTC

    A fix has been implemented. We are monitoring password locker functionality.

  4. resolved Jul 15, 2025, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 11, 2025

Logging into ClassLink with Google or Entra

Detected by Pingoru
Apr 11, 2025, 12:32 PM UTC
Resolved
Apr 11, 2025, 03:47 PM UTC
Duration
3h 14m
Affected: Google IntegrationAzure Integration
Timeline · 4 updates
  1. investigating Apr 11, 2025, 12:32 PM UTC

    We've received reports that some users are unable to log in to ClassLink via Google or Entra. We are currently investigating.

  2. identified Apr 11, 2025, 01:10 PM UTC

    We have identified the issue and have determined some Google-integrated districts were affected. All Entra and Active Directory integrations were not impacted. We are currently implementing a resolution.

  3. monitoring Apr 11, 2025, 01:43 PM UTC

    A fix has been implemented. We are continuing to monitor all Google logins.

  4. resolved Apr 11, 2025, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 5, 2025

My Apps - Folders Renamed

Detected by Pingoru
Feb 05, 2025, 05:18 PM UTC
Resolved
Feb 05, 2025, 11:21 PM UTC
Duration
6h 3m
Affected: My Apps
Timeline · 4 updates
  1. investigating Feb 05, 2025, 05:18 PM UTC

    ClassLink is aware of an issue where folders have been renamed. While this does not impact overall system functionality, our developers are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

  2. investigating Feb 05, 2025, 05:20 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 05, 2025, 06:30 PM UTC

    We identified an issue with a recent update that caused some folders to be renamed. The update has been reverted, and we are actively restoring folder names. This process will be completed tonight. Thank you for your patience!

  4. resolved Feb 05, 2025, 11:21 PM UTC

    Folder names have been restored. However, there is a small percantage of folders that need to be addressed - additional instructions will be provided to those impacted.

Read the full incident report →

Minor January 6, 2025

LaunchPad Intermittent Login Issue

Detected by Pingoru
Jan 06, 2025, 03:13 PM UTC
Resolved
Jan 07, 2025, 01:22 AM UTC
Duration
10h 8m
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 4 updates
  1. identified Jan 06, 2025, 03:13 PM UTC

    A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.

  2. identified Jan 06, 2025, 03:49 PM UTC

    We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience.

  3. monitoring Jan 07, 2025, 12:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 07, 2025, 01:22 AM UTC

    The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience.

Read the full incident report →

Minor December 5, 2024

Roster Server Import Issue

Detected by Pingoru
Dec 05, 2024, 04:26 PM UTC
Resolved
Dec 05, 2024, 06:09 PM UTC
Duration
1h 43m
Affected: Roster Server
Timeline · 3 updates
  1. investigating Dec 05, 2024, 04:26 PM UTC

    We’re investigating an issue that is limited in scope to the roster server, which may have caused a small percentage of imports to fail or report. There is no impact to users and launchpad and single sign on continue to work as expected.

  2. monitoring Dec 05, 2024, 04:45 PM UTC

    The issue has been addressed. Import functionality has been restored for all servers, and we are monitoring the results.

  3. resolved Dec 05, 2024, 06:09 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor November 30, 2024

410 Error - LaunchPad with AD Integration

Detected by Pingoru
Nov 30, 2024, 02:47 PM UTC
Resolved
Nov 30, 2024, 03:10 PM UTC
Duration
23m
Affected: Active Directory Integration
Timeline · 3 updates
  1. investigating Nov 30, 2024, 02:47 PM UTC

    A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a 410 Error message when attempting to log in to ClassLink with their active directory credentials. We are investigating and will post updates as soon as possible.

  2. monitoring Nov 30, 2024, 03:03 PM UTC

    The issue has been addressed. Login functionality has been restored, and we are monitoring the results.

  3. resolved Nov 30, 2024, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2024

Service Alert: LaunchPad

Detected by Pingoru
Aug 21, 2024, 01:09 PM UTC
Resolved
Aug 21, 2024, 01:41 PM UTC
Duration
31m
Affected: Active Directory IntegrationGoogle IntegrationAzure IntegrationMy Apps
Timeline · 3 updates
  1. investigating Aug 21, 2024, 01:09 PM UTC

    We are investigating a login related issue. Users may experience slow response times logging in and an issue with My Apps loading properly. The teams are currently working to restore functionality as quickly as possible.

  2. monitoring Aug 21, 2024, 01:33 PM UTC

    Logins have been restored. We are still addressing the slower than normal My Apps loading times.

  3. resolved Aug 21, 2024, 01:41 PM UTC

    LaunchPad logins and My Apps functionality have been fully restored.

Read the full incident report →

Major August 15, 2024

Service Alert - Portal Access

Detected by Pingoru
Aug 15, 2024, 12:17 PM UTC
Resolved
Aug 15, 2024, 01:11 PM UTC
Duration
53m
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 4 updates
  1. investigating Aug 15, 2024, 12:17 PM UTC

    We are investigating an issue with LaunchPad pages not loading. Users may receive a 404 error or Portal not found error.

  2. identified Aug 15, 2024, 12:29 PM UTC

    The teams have identified the issue and are working towards a resolution.

  3. identified Aug 15, 2024, 12:51 PM UTC

    LaunchPad pages are now loading. Restoration efforts are still underway to fully restore the system. Thank you for your patience and understanding during this time. We will keep you informed of any further developments.

  4. resolved Aug 15, 2024, 01:11 PM UTC

    All services have been restored. Users can access and use the system as usual.

Read the full incident report →

Minor August 7, 2024

Service Alert: Impersonation

Detected by Pingoru
Aug 07, 2024, 02:46 PM UTC
Resolved
Aug 07, 2024, 03:43 PM UTC
Duration
57m
Affected: My Apps
Timeline · 3 updates
  1. identified Aug 07, 2024, 02:46 PM UTC

    We have identified an intermittent issue impacting LaunchPad's Impersonation feature. If Impersonation fails, please refresh and try again. We will post updates as soon as they are available. Thanks for your patience.

  2. monitoring Aug 07, 2024, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2024, 03:43 PM UTC

    This incident has been resolved. Impersonation has been restored. Thank you.

Read the full incident report →

Major July 18, 2024

Service Alert: My Classes Access

Detected by Pingoru
Jul 18, 2024, 10:17 PM UTC
Resolved
Jul 19, 2024, 02:09 PM UTC
Duration
15h 52m
Affected: My Classes
Timeline · 3 updates
  1. identified Jul 18, 2024, 10:17 PM UTC

    An issue has been identified with the My Classes module. My Classes has been redirected to My Apps until the issue is addressed. Thank you for your patience.

  2. monitoring Jul 19, 2024, 01:49 PM UTC

    We have implemented a fix and are monitoring the results. We will post more updates later today. Thank you.

  3. resolved Jul 19, 2024, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 3, 2024

LaunchPad Login Issue

Detected by Pingoru
Jul 03, 2024, 01:48 PM UTC
Resolved
Jul 03, 2024, 03:19 PM UTC
Duration
1h 31m
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 3 updates
  1. investigating Jul 03, 2024, 01:48 PM UTC

    We're addressing a login-related issue logging in to LaunchPad that is impacting some customers. All other ClassLink products are not impacted. We will post additional information once the cause of the issue has been identified. Thank you for your patience.

  2. identified Jul 03, 2024, 02:20 PM UTC

    An issue impacting a subset of our server clusters has been identified and is currently being addressed. Login functionality is being restored. We'll post another update as soon as full functionality has been restored.

  3. resolved Jul 03, 2024, 03:19 PM UTC

    We’ve resolved issues with all server clusters, and login functionality is now fully restored. Thank you for your patience.

Read the full incident report →