ClassLink Outage History

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ClassLink had 11 outages in the last 2 years totaling 58h 11m of downtime — averaging 0.5 incidents per month.

There were 11 ClassLink outages since July 15, 2025 totaling 58h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.classlink.com

Minor May 19, 2026

Intermittent DUO MFA authentication errors

Detected by Pingoru
May 19, 2026, 12:44 PM UTC
Resolved
May 20, 2026, 01:41 PM UTC
Duration
1d
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 5 updates
  1. investigating May 19, 2026, 12:44 PM UTC

    We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.

  2. identified May 19, 2026, 03:06 PM UTC

    We have identified the issue and we are working on implementing a fix for the DUO authentication errors.

  3. identified May 19, 2026, 08:42 PM UTC

    Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.

  4. monitoring May 20, 2026, 11:32 AM UTC

    The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.

  5. resolved May 20, 2026, 01:41 PM UTC

    The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

Read the full incident report →

Minor April 10, 2026

Roster Server Import Settings Issue

Detected by Pingoru
Apr 10, 2026, 12:44 PM UTC
Resolved
Apr 10, 2026, 08:18 PM UTC
Duration
7h 33m
Affected: Roster Server
Timeline · 5 updates
  1. investigating Apr 10, 2026, 12:44 PM UTC

    We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

  2. investigating Apr 10, 2026, 12:55 PM UTC

    *Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.

  3. identified Apr 10, 2026, 02:56 PM UTC

    We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

  4. monitoring Apr 10, 2026, 07:37 PM UTC

    A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

  5. resolved Apr 10, 2026, 08:18 PM UTC

    This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

Read the full incident report →

Notice February 18, 2026

Assigned Applications Not Displaying for Some Users

Detected by Pingoru
Feb 18, 2026, 10:06 PM UTC
Resolved
Feb 18, 2026, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 18, 2026, 10:06 PM UTC

    At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Critical January 20, 2026

LaunchPad Authentication/Logins

Detected by Pingoru
Jan 20, 2026, 05:08 PM UTC
Resolved
Jan 20, 2026, 05:29 PM UTC
Duration
20m
Affected: Active Directory IntegrationGoogle IntegrationAzure IntegrationMy Apps
Timeline · 3 updates
  1. investigating Jan 20, 2026, 04:51 PM UTC

    We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.

  2. monitoring Jan 20, 2026, 05:08 PM UTC

    All services should be restored. We are currently monitoring the situation.

  3. resolved Jan 20, 2026, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Elevated errors with SAML IdP

Detected by Pingoru
Jan 09, 2026, 12:24 PM UTC
Resolved
Jan 09, 2026, 05:02 PM UTC
Duration
4h 37m
Affected: My Apps
Timeline · 4 updates
  1. investigating Jan 09, 2026, 12:24 PM UTC

    We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.

  2. monitoring Jan 09, 2026, 02:52 PM UTC

    A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results.

  3. monitoring Jan 09, 2026, 03:01 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 09, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 27, 2025

My Apps Login Issues

Detected by Pingoru
Oct 27, 2025, 10:06 PM UTC
Resolved
Oct 27, 2025, 10:44 PM UTC
Duration
37m
Affected: My Apps
Timeline · 3 updates
  1. investigating Oct 27, 2025, 10:06 PM UTC

    We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

  2. monitoring Oct 27, 2025, 10:24 PM UTC

    We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this.

  3. resolved Oct 27, 2025, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2025

Monitoring Google Login Issues

Detected by Pingoru
Sep 18, 2025, 03:41 PM UTC
Resolved
Sep 18, 2025, 04:46 PM UTC
Duration
1h 5m
Affected: Google Integration
Timeline · 3 updates
  1. investigating Sep 18, 2025, 03:41 PM UTC

    Google, which is used by some to login to ClassLink, is currently experiencing an outage. This is primarily impacting Chromebooks. We will let you know when this issue is resolved by Google.

  2. monitoring Sep 18, 2025, 04:14 PM UTC

    Google has identified the cause of the issue and pushed a fix out at 11:30am EST. We are continuing to monitor the situation.

  3. resolved Sep 18, 2025, 04:46 PM UTC

    This issue should now be resolved. For further details and ongoing updates from Google, please view their incident report here: https://www.google.com/appsstatus/dashboard/incidents/5V5yK8N8heBKnmdqS1eW

Read the full incident report →

Notice August 18, 2025

Intermittent Login Issues

Detected by Pingoru
Aug 18, 2025, 12:39 PM UTC
Resolved
Aug 18, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 18, 2025, 12:39 PM UTC

    ClassLink experienced intermittent login issues. The issue was quickly identified, and all login and SSO functionality has been successfully restored.

Read the full incident report →

Minor August 8, 2025

LaunchPad - Bad Gateway Error

Detected by Pingoru
Aug 08, 2025, 11:54 AM UTC
Resolved
Aug 08, 2025, 12:42 PM UTC
Duration
47m
Affected: Active Directory IntegrationGoogle IntegrationAzure Integration
Timeline · 3 updates
  1. investigating Aug 08, 2025, 11:54 AM UTC

    We've received reports that users are unable to access LaunchPad. We are working to remedy and monitor the situation.

  2. monitoring Aug 08, 2025, 12:15 PM UTC

    Login functionality has been restored, and we are monitoring the system. Thank you for your patience.

  3. resolved Aug 08, 2025, 12:42 PM UTC

    Login functionality has been fully restored.

Read the full incident report →

Minor July 15, 2025

LaunchPad Password Locker Issue

Detected by Pingoru
Jul 15, 2025, 02:58 PM UTC
Resolved
Jul 15, 2025, 08:20 PM UTC
Duration
5h 21m
Affected: My Apps
Timeline · 4 updates
  1. investigating Jul 15, 2025, 02:58 PM UTC

    We're investigating an issue where some password locker applications are returning an "Invalid Application" error message upon launch.

  2. identified Jul 15, 2025, 04:31 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Jul 15, 2025, 07:56 PM UTC

    A fix has been implemented. We are monitoring password locker functionality.

  4. resolved Jul 15, 2025, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →