ClassLink Outage History

ClassLink had 37 outages in the last 2 years totaling 33h 44m of downtime — averaging 1.5 incidents per month.

There were 37 ClassLink outages since November 30, 2024 totaling 33h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.classlink.com

Minor July 2, 2026

LaunchPad Login Issues

Detected by Pingoru: Jul 02, 2026, 12:08 PM UTC
Resolved: Jul 02, 2026, 01:22 PM UTC
Duration: 1h 13m

Timeline · 4 updates

investigating Jul 02, 2026, 12:08 PM UTC

We are currently investigating reports of intermittent issues affecting user logins. Our team is actively working to identify the cause. We will post updates here as soon as more information is available.
identified Jul 02, 2026, 01:07 PM UTC

We have identified the issue causing intermittent login problems for users. Our team is actively working on a fix. We will post updates here as soon as more information is available.
monitoring Jul 02, 2026, 01:07 PM UTC

he issue causing intermittent login problems has been corrected. We are continuing to monitor the situation to ensure stability. We will post another update once we're confident the issue is fully resolved.
resolved Jul 02, 2026, 02:05 PM UTC

The issue causing intermittent login problems has been resolved. Login functionality is back to normal. Thank you for your patience.

Read the full incident report →

Notice June 12, 2026

Login Delay

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jan 11, 2017, 12:27 PM UTC
Duration: —

Timeline · 2 updates

monitoring Jun 12, 2026, 09:28 PM UTC

We identified and addressed an issue that delayed logins up to 30 seconds in some instances. Login times are back to normal. We will continue to monitor the system and keep you posted. Thank you.
resolved Jun 12, 2026, 09:28 PM UTC

Login response times have been tested and monitored overnight. Login times - back to normal. Thanks for your patience.

Read the full incident report →

Notice June 12, 2026

Slow logins

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jan 09, 2017, 11:27 PM UTC
Duration: —

Timeline · 3 updates

monitoring Jun 12, 2026, 09:28 PM UTC

We've identified the issue and have addressed it. The team is closely monitoring the system but everything should be back to normal..
investigating Jun 12, 2026, 09:28 PM UTC

We're investigating reports of slowness in accessing and logging into ClassLink.
resolved Jun 12, 2026, 09:28 PM UTC

System is back to normal. We'll continue to monitor the system and send an update if anything else pops up. Thanks for your patience.

Read the full incident report →

Notice June 12, 2026

Amazon S3 Experiencing Issues

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Mar 01, 2017, 01:22 AM UTC
Duration: —

Timeline · 5 updates

identified Jun 12, 2026, 09:28 PM UTC

Hello, ClassLink custom app icons, wallpapers, avatars might not load due to issues with Amazon Web Services (S3). Amazon has posted this on their status page and is actively working on fixing the issue. For more, go to https://status.aws.amazon.com/ If you have any questions or concerns, please contact us at [email protected]
monitoring Jun 12, 2026, 09:28 PM UTC

Services are beginning to recover as a result of Amazon Web Services stabilizing: https://status.aws.amazon.com. We expect services to be restored gradually and will post another update when full service is restored.
monitoring Jun 12, 2026, 09:28 PM UTC

Hello everyone, Amazon S3 services appear to be slowly coming back up now. We'll post another update when full service is restored. Thank you.
identified Jun 12, 2026, 09:28 PM UTC

Hello, Amazon is experiencing trouble with their services. This could effect ClassLink users in several ways: • Inconsistent login experience • Visual distortions (missing app icons, avatars, and wallpaper) • Some SSOs may be broken If you have any questions or concerns, please contact us at [email protected]
resolved Jun 12, 2026, 09:28 PM UTC

Amazon Web Service S3 services are back online. All ClassLink functions should be back to normal now. If you continue to experience any issues, please contact us at [email protected]. Thank you for your patience.

Read the full incident report →

Notice June 12, 2026

Provider Experiencing Issues

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jun 29, 2017, 02:10 PM UTC
Duration: —

Timeline · 4 updates

investigating Jun 12, 2026, 09:28 PM UTC

Rackspace, one of our cloud hosting providers, appears to have issues at this moment. We are in contact with their support team to try to restore the ClassLink login page. Thanks for your patience. If you have any questions or concerns, please contact us at [email protected]
identified Jun 12, 2026, 09:28 PM UTC

Update; Rackspace, one of our hosting providers, has updated their status page. http://status.rackspace.com On 29 June 2017, at 05:00 CDT, engineers became aware of an issue affecting multiple services and ticketing in all regions. Engineers are engaged and working to resolve the issue. During this time, a portion of customers may experience issues in accessing their services or accessing ticketing in their Control Panel.
monitoring Jun 12, 2026, 09:28 PM UTC

It appears that Rackspace has resolved the issues on their end. ClassLink is back online. We are doing a full system check to ensure all components are up and running. Thank you for your patience.
resolved Jun 12, 2026, 09:28 PM UTC

Hello, the system has been restored and stable since Rackspace corrected their issue at 8:15am. We're continuing a full system status check but so far all major components are up and running. Thank you everyone for your patience and have a wonderful day. If you have any questions or concerns, please contact us at [email protected]

Read the full incident report →

Notice June 12, 2026

Slow Logins

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Mar 21, 2017, 01:08 PM UTC
Duration: —

Timeline · 2 updates

resolved Jun 12, 2026, 09:28 PM UTC

The issue has been resolved and service is restored.
investigating Jun 12, 2026, 09:28 PM UTC

We've identified an issue that is causing slow logins. The team is working to restore logins as quickly as possible.

Read the full incident report →

Notice June 12, 2026

AWS DNS issue impacting ClassLink Analytics

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Sep 20, 2017, 03:48 PM UTC
Duration: —

Timeline · 2 updates

monitoring Jun 12, 2026, 09:28 PM UTC

Hello, AWS reported issues with DNS with .io domains. This is only impacting ClassLink Analytics. All other ClassLink components are up and running. We will monitor the AWS status page https://status.aws.amazon.com/
resolved Jun 12, 2026, 09:28 PM UTC

ClassLink Analytics is back online. AWS reported the DNS issue has been resolved https://status.aws.amazon.com/ Thanks for your patience. Have a good day.

Read the full incident report →

Notice June 12, 2026

DNS Issues

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Dec 05, 2017, 06:34 PM UTC
Duration: —

Timeline · 3 updates

investigating Jun 12, 2026, 09:28 PM UTC

Hello, We received reports of issues connecting to ClassLink. It appears to be related to DNS across different ISPs in certain parts of the country. This is also causing issues with other websites. We're monitoring the situation and reviewing our system as well. We'll keep everyone posted. https://downdetector.com/ https://downdetector.com/archive/ http://downdetector.com/status/verizon/news/180104-problems-at-verizon http://downdetector.com/status/att/news/180089-problems-at-att If you have any questions or concerns, please contact us at [email protected]
resolved Jun 12, 2026, 09:28 PM UTC

This incident has been resolved.
monitoring Jun 12, 2026, 09:28 PM UTC

Hello, We've received reports from several districts that logins have been restored. There might still be some DNS related issues. If you continue to experience issues please contact [email protected].

Read the full incident report →

Minor June 12, 2026

Intermittent Logins

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Dec 06, 2017, 07:11 PM UTC
Duration: —

Timeline · 7 updates

resolved Jun 12, 2026, 09:28 PM UTC

Hello everyone. Things are back to normal. However, we will continue to monitor our system. If you continue to experience anything, please contact our help desk at [email protected] or call at 888-963-7550 x 1
monitoring Jun 12, 2026, 09:28 PM UTC

Hello, We contacted a few customers directly to see how things are going on their end - things are back to normal. We're actively doing a full system diagnostic and taking a closer look at this recent incident. Thank you again for your patience.
identified Jun 12, 2026, 09:28 PM UTC

Hello everyone, Logins should work now. We've also received a few reports from customers that logins are working. It's not back 100% and we're still monitoring the system. Look for more updates. Once again, thanks for your patience.
investigating Jun 12, 2026, 09:28 PM UTC

We've received reports regarding intermittent login issues - sometimes where 2 factor authentication appears. The team is working to identify the cause and will restore service as quickly as possible. For up to date information, please visit http://status.classlink.com/ . Subscribe to email and text.
identified Jun 12, 2026, 09:28 PM UTC

Hello everyone, we've identified the issue. 2 of our database replicas are having issues at the moment.
identified Jun 12, 2026, 09:28 PM UTC

Hello everyone, We're still addressing the issue with our database replica servers. Please share our status page with other members of your tech team, if needed. Thanks for your patience.
identified Jun 12, 2026, 09:28 PM UTC

Hello everyone, logins are working now but you may still experience some loading issues. We'll continue to notify everyone as additional information becomes available. Thanks again for your patience.

Read the full incident report →

Notice June 12, 2026

Florida ISP Issues

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Mar 02, 2018, 09:34 PM UTC
Duration: —

Timeline · 3 updates

resolved Jun 12, 2026, 09:28 PM UTC

We received reports from several Florida School Districts that their ClassLink service has been restored. Thank you, everyone.
monitoring Jun 12, 2026, 09:28 PM UTC

We noticed several Florida School Districts reporting increased latency and we are receiving alerts for connectivity. Spectrum is having major issues right now in Florida. This is only affecting districts in Florida. http://downdetector.com/status/spectrum/map/ We will continue to monitor the situation and be in contact with our Florida districts. Please contact [email protected] if you have further questions.
monitoring Jun 12, 2026, 09:28 PM UTC

It appears service is slowly being restored to the Florida area. We will continue to monitor the situation. Please contact [email protected] for further questions. http://downdetector.com/status/spectrum/map/

Read the full incident report →

Notice June 12, 2026

Intermittent Login Issues

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Mar 08, 2018, 03:15 PM UTC
Duration: —

Timeline · 3 updates

monitoring Jun 12, 2026, 09:28 PM UTC

Login response times appears to be back to normal. We are monitoring the system and doing a system wide check. Thanks for your patience, and we apologize for the inconvenience.
resolved Jun 12, 2026, 09:28 PM UTC

Thanks everyone for your patience. Logins are fully restored and operational. If you are still experiencing issues, please contact us at [email protected].
investigating Jun 12, 2026, 09:28 PM UTC

We are currently experiencing slow or inconsistent logins at this time. We are currently investigating the issue. We will update again once we have further information.

Read the full incident report →

Notice June 12, 2026

Reports of issues with Google Chrome

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jan 12, 2018, 07:11 PM UTC
Duration: —

Timeline · 5 updates

monitoring Jun 12, 2026, 09:28 PM UTC

Hello, Another school district reported some of their Chromebooks and Chrome browser users had no browser extensions at all. But over the last few minutes, things are beginning to come back to normal. There have been no public announcements yet from Google but we will continue to update everyone as more clients update us with their experiences. Thank you.
monitoring Jun 12, 2026, 09:28 PM UTC

Hello. So far school districts from NY, CA, and FL have reported issues with the Chrome Web Store. Once again, here is a message to one of our districts: "Google support has confirmed that there is a known issue with Chrome Web Store extensions deploying to some Chromebooks and Chrome browsers. Symptoms of the issue are extensions and applications from the Chrome Web Store are not appearing on Chromebooks and in Chrome for some users. Also, users affected are unable to add new extensions from the Chrome Web store. Google is in the process of determining the root cause of the issue and will provide updates as the issue is investigated."
identified Jun 12, 2026, 09:28 PM UTC

Hello everyone, We received reports from a few clients that Google Chrome web store apps and extensions are not appearing. One of our clients received this from Google Support: "Google support has confirmed that there is a known issue with Chrome Web Store extensions deploying to some Chromebooks and Chrome browsers. Symptoms of the issue are extensions and applications from the Chrome Web Store are not appearing on Chromebooks and in Chrome for some users. Also, users affected are unable to add new extensions from the Chrome Web store. Google is in the process of determining the root cause of the issue and will provide updates as the issue is investigated." This will impact the ClassLink Chrome extension and possibly impact other Google services. We'll stay on top of this issue and provide updates. Thank you.
resolved Jun 12, 2026, 09:28 PM UTC

Hello, One of our districts just forwarded the following message from Google: [Fully resolved] Our engineering team indicates that the issue installing applications from the Chrome Webstore should now be resolved for all affected users. We thank you for your patience while we've worked on resolving the issue.
monitoring Jun 12, 2026, 09:28 PM UTC

Big thanks to all the school districts reporting issues with the Chrome Web Store - more reports came in from districts in Texas and several districts in Missouri. Hopefully Google resolves this soon. Happy Friday!

Read the full incident report →

Notice June 12, 2026

ClassLink Login / ClassLink.com Issues

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jun 01, 2018, 02:26 AM UTC
Duration: —

Timeline · 2 updates

monitoring Jun 12, 2026, 09:28 PM UTC

We are closely monitoring an Amazon AWS issue. It appears they were briefly having issues with their FileSystem. We are keeping an eye on the current status of AWS and at this time it appears the issue has been resolved. However, we are working on resolving the current issue with ClassLink.com not loading. We will update again soon once service has been restored. https://status.aws.amazon.com/
resolved Jun 12, 2026, 09:28 PM UTC

It appears all Amazon AWS Issues have been resolved. We apologize for the inconvenience this may have caused.

Read the full incident report →

Minor June 12, 2026

Federated SSO

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jan 02, 2019, 04:04 PM UTC
Duration: —

Timeline · 3 updates

monitoring Jun 12, 2026, 09:28 PM UTC

The error is currently being resolved, We are currently rebuilding the AWS cache that caused the original error. We anticipate having all instances back up and running within the next hour. If you are still experiencing issues, please email [email protected]
identified Jun 12, 2026, 09:28 PM UTC

We are currently investigating an issue with Federated SSO. We have discovered the issue to be in regards to AWS Caching. As more information develops, we will update. If you are currently experiencing issues, please email [email protected]
resolved Jun 12, 2026, 09:28 PM UTC

We have successfully rebuilt the AWS cache, thus clearing the errors. Thank you for your patience. If you continue to encounter errors, please email [email protected].

Read the full incident report →

Notice June 12, 2026

Possible DNS Issues

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Apr 24, 2018, 02:47 PM UTC
Duration: —

Timeline · 3 updates

identified Jun 12, 2026, 09:28 PM UTC

Hello, We've received reports that our main login page is not loading. Upon further investigation, it appears Google's DNS service is having issues resulting in numerous websites being unreachable. We're following several Twitter feed: https://twitter.com/search?f=tweets&vertical=default&q=google%20dns&src=typd A school district confirmed after changing their DNS from 8.8.8.8 to 1.1.1.1 (CloudFlare) they can access our websites. Our system is fully functional and reachable for those not using Google's DNS. We'll continue to monitor the situation and keep everyone posted as soon as additional information becomes available. If you have any questions or concerns, please contact us at [email protected]
resolved Jun 12, 2026, 09:28 PM UTC

Hello everyone, We've monitored the Google DNS situation closely and it seems to be have been resolved. All districts reported back that things are back to normal - including some other educational providers that were affected by Google DNS. Thank you everyone for your patience during this time.
monitoring Jun 12, 2026, 09:28 PM UTC

Hello everyone, We're still monitoring the situation. Amazon Web Services has posted a message on their system status page http://status.aws.amazon.com/ "We are investigating reports of problems resolving some DNS records hosted on Route53 using the third party DNS resolvers 8.8.8.8 and 8.8.4.4 . DNS resolution using other third-party DNS resolvers or DNS resolution from within EC2 instances using the default EC2 resolvers are not affected at this time."

Read the full incident report →

Minor June 12, 2026

Roster Server Console (OneRoster) not loading

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jul 18, 2018, 04:59 PM UTC
Duration: —

Timeline · 4 updates

identified Jun 12, 2026, 09:28 PM UTC

Hello users, The Roster Server Console has been restored. The team will continue to investigate the issue and will monitor the entire system. If you continue to experience any issues, please contact our help desk at [email protected]
identified Jun 12, 2026, 09:28 PM UTC

Hello Roster Server users, We have identified an issue that is preventing the Roster Server Console from loading. The issue does not prevent vendors from accessing data from your Roster Server. The team is working to restore service as quickly as possible. For up to date information, please visit http://status.classlink.com/ . Subscribe to email and text. Follow us on Twitter @ClassLinkHelp
resolved Jun 12, 2026, 09:28 PM UTC

This incident has been resolved.
identified Jun 12, 2026, 09:28 PM UTC

We are continuing to work on a fix for this issue.

Read the full incident report →

Minor June 12, 2026

Inconsistent Logins

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jan 07, 2019, 10:54 PM UTC
Duration: —

Timeline · 5 updates

identified Jun 12, 2026, 09:28 PM UTC

We have identified the issue to be isolated to one of our Server Clusters. We are working now to resolve the issue as quickly as possible. If you have not already, please email [email protected] if you are experiencing this issue. We truly appreciate your patience in this matter.
investigating Jun 12, 2026, 09:28 PM UTC

We are still investigating the issue affecting inconsistent logins to ClassLink. We apologize for the delay, but our developers are working hard to resolve this issue. If you have encountered this issue, please email [email protected]
resolved Jun 12, 2026, 09:28 PM UTC

It appears everything is back up and running as expected now. If you continue to encounter any additional issues or this issue is still affecting you, please email [email protected]
investigating Jun 12, 2026, 09:28 PM UTC

We are currently investigating an issue causing inconsistent logins. At this time, it appears to be isolated to just ClassLink Tenant Administrators. We are working diligently to resolve this issue. We will update as more information develops. If you are currently experiencing issues, please email [email protected]
monitoring Jun 12, 2026, 09:28 PM UTC

Our login system has been restored. We are continuing to monitor our servers. Thank you for being patient with us during this issue. We sincerely apologize for the extended outage. If you encounter any additional issues, or this issue is still affecting you, please email [email protected]

Read the full incident report →

Minor June 12, 2026

Slow / Unsuccessful Logins Affecting Some Users

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Feb 28, 2019, 03:47 PM UTC
Duration: —

Timeline · 3 updates

monitoring Jun 12, 2026, 09:28 PM UTC

We have applied a resolution to resolve our login issues. We are closely monitoring this situation going forward, and will update again when we are sure the issue is resolved. If you continue to experience issues, please contact [email protected] Thank you for your patience.
identified Jun 12, 2026, 09:28 PM UTC

We were briefly experiencing issues with logins. We identified the issue with one of our server clusters that affected a few customers. We apologize for the inconvenience this may have caused, but we have resolved the issue and logins should be performing as expected now. We will continue to monitor the situation, and will update again. Please contact [email protected] if you are still experiencing issues.
resolved Jun 12, 2026, 09:28 PM UTC

Thanks everyone for your patience in this issue. We are now seeing logins functioning as expected/ If you encounter the same or similar issues, please contact [email protected].

Read the full incident report →

Notice June 12, 2026

Amazon Web Services offline

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Sep 05, 2019, 05:55 PM UTC
Duration: —

Timeline · 2 updates

resolved Jun 12, 2026, 09:28 PM UTC

Hello everyone, It appears everything is back to normal at Amazon. Online posts from others indicate the issue has been addressed. However, there is no official word from Amazon yet. We'll monitor the situation - if you have any issues accessing ClassLink LaunchPad, please contact our help desk. Thank you!
monitoring Jun 12, 2026, 09:28 PM UTC

Hello everyone, It appears Amazon Web Services is experiencing a network outage. Anything hosted by AWS is slow or unreachable - you may experience issues accessing our website. There are many reports online about Amazon outage. We're monitoring the situation. Thanks for your patience.

Read the full incident report →

Notice June 12, 2026

Internet Service Outages affecting LaunchPad

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Jun 03, 2019, 12:50 AM UTC
Duration: —

Timeline · 2 updates

resolved Jun 12, 2026, 09:28 PM UTC

Good evening, We have been monitoring the G Suite Status Dashboard. Google reports their systems have been restored. Signing in to LaunchPad with Google is functional again. For details on G Suite status, please open the link below. https://www.google.com/appsstatus#hl=en&v=status Thank you for your patience. Have a wonderful evening.
monitoring Jun 12, 2026, 09:28 PM UTC

Hello everyone, It appears Google and many other popular service providers are having issues at the moment. Please refer to the links below: https://downdetector.com/ https://www.google.com/appsstatus#hl=en&v=status All LaunchPad services are fully operational. However, if you sign in to LaunchPad using Google, you may have issues logging in. We are monitoring the status of Google services. Thank you and have a wonderful Sunday!

Read the full incident report →

Major June 12, 2026

Issue with Google Services

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Aug 19, 2019, 08:54 PM UTC
Duration: —

Timeline · 5 updates

identified Jun 12, 2026, 09:28 PM UTC

Hello everyone, It appears Google services are experiencing wide-scale network outages. There are numerous reports of this online. Go to https://downdetector.com/ . If you use Sign In With Google to log in to ClassLink LaunchPad, you may receive a '500' error. We are monitoring the situation and will keep everyone updated as new information is posted online. Thanks for your patience.
identified Jun 12, 2026, 09:28 PM UTC

We are continuing to work on a fix for this issue.
identified Jun 12, 2026, 09:28 PM UTC

Hello everyone, Google has posted a message on their status page. https://status.cloud.google.com/incident/developers-console/19008
identified Jun 12, 2026, 09:28 PM UTC

Hello everyone, It looks like Signing in with Google to access ClassLink LaunchPad is working again. We do not know if Google's system is fully restored as they have not updated their status page. https://status.cloud.google.com/incident/developers-console/19008 We'll continue to monitor the situation. Thanks again for your patience.
resolved Jun 12, 2026, 09:28 PM UTC

Hello Everyone, Google has updated their status dashboard. All Google services are back to normal. Thanks for your patience. https://status.cloud.google.com/incident/developers-console/19008

Read the full incident report →

Notice June 12, 2026

My Files slow response time

Detected by Pingoru: Jun 12, 2026, 09:28 PM UTC
Resolved: Aug 21, 2019, 04:17 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 12, 2026, 09:28 PM UTC

Hello everyone, We identified an issue with one of our database replica servers. As a result, My Files was slow to respond. The server has been replaced and functionality has been restored. We will monitor the new servers and the overall system to ensure My Files is stable throughout the day. Thank you for your patience.

Read the full incident report →

Minor May 19, 2026

Intermittent DUO MFA authentication errors

Detected by Pingoru: May 19, 2026, 12:44 PM UTC
Resolved: May 20, 2026, 01:41 PM UTC
Duration: 1d

Affected: Active Directory IntegrationGoogle IntegrationAzure Integration

Timeline · 5 updates

investigating May 19, 2026, 12:44 PM UTC

We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.
identified May 19, 2026, 03:06 PM UTC

We have identified the issue and we are working on implementing a fix for the DUO authentication errors.
identified May 19, 2026, 08:42 PM UTC

Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.
monitoring May 20, 2026, 11:32 AM UTC

The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.
resolved May 20, 2026, 01:41 PM UTC

The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

Read the full incident report →

Minor April 10, 2026

Roster Server Import Settings Issue

Detected by Pingoru: Apr 10, 2026, 12:44 PM UTC
Resolved: Apr 10, 2026, 08:18 PM UTC
Duration: 7h 33m

Affected: Roster Server

Timeline · 5 updates

investigating Apr 10, 2026, 12:44 PM UTC

We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.
investigating Apr 10, 2026, 12:55 PM UTC

*Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.
identified Apr 10, 2026, 02:56 PM UTC

We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.
monitoring Apr 10, 2026, 07:37 PM UTC

A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.
resolved Apr 10, 2026, 08:18 PM UTC

This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

Read the full incident report →

Notice February 18, 2026

Assigned Applications Not Displaying for Some Users

Detected by Pingoru: Feb 18, 2026, 10:06 PM UTC
Resolved: Feb 18, 2026, 08:30 PM UTC
Duration: —

Timeline · 1 update

resolved Feb 18, 2026, 10:06 PM UTC

At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →