Clark University - ITS Outage History

Clark University - ITS is up right now

Clark University - ITS had 24 outages in the last 2 years totaling 1053h 28m of downtime — averaging 1 incident per month.

There were 24 Clark University - ITS outages since October 20, 2025 totaling 1053h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://itstatus.clarku.edu

Major June 11, 2026

Microsoft Copilot Outage, Microsoft 365 Access Issues

Detected by Pingoru
Jun 11, 2026, 09:01 PM UTC
Resolved
Jun 11, 2026, 11:03 PM UTC
Duration
2h 1m
Timeline · 2 updates
  1. investigating Jun 11, 2026, 09:01 PM UTC

    Microsoft Copilot is experiencing an outage. Because Microsoft 365's landing page is now Copilot, users may also experience errors when trying to access other 365 apps. It is possible to access specific online applications (Word, Teams, Excel) by visiting [Outlook Online](https://outlook.com/owa/clarku.edu), clicking the waffle icon (9 dots) in the top left, searching for the application you need, and clicking on that icon. ITS will continue to monitor this outage, and update when the outage is resolved or if the outage escalates. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].

  2. resolved Jun 11, 2026, 11:03 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major May 15, 2026

Argos: Outage

Detected by Pingoru
May 15, 2026, 01:10 PM UTC
Resolved
May 15, 2026, 07:27 PM UTC
Duration
6h 16m
Timeline · 1 update
  1. resolved May 15, 2026, 07:27 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major May 7, 2026

Canvas: Outage

Detected by Pingoru
May 07, 2026, 08:58 PM UTC
Resolved
May 08, 2026, 03:22 AM UTC
Duration
6h 24m
Timeline · 2 updates
  1. investigating May 07, 2026, 08:58 PM UTC

    Canvas at Clark is currently experiencing an outage. ITS is working with Instructure (Canvas' parent company) to resolve this outage. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].

  2. resolved May 08, 2026, 03:22 AM UTC

    Instructure is reporting that most users can now access Canvas, and our monitoring is shows that users are successfully logging in and using canvas.clarku.edu. ITS will continue to communicate closely with Instructure on this outage, and their recent security incident. We will update the ITS status page, and the community as appropriate.

Read the full incident report →

Major April 28, 2026

WiFi: Outage

Detected by Pingoru
Apr 28, 2026, 04:39 PM UTC
Resolved
May 06, 2026, 02:01 PM UTC
Duration
7d 21h
Timeline · 3 updates
  1. investigating Apr 28, 2026, 04:39 PM UTC

    Some users or devices are experiencing issues connecting to WiFi. ITS are working to identify and resolve the issue. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].

  2. investigating Apr 28, 2026, 11:09 PM UTC

    We have discovered a root cause and applied a fix. At this point devices are using WiFi services normally. We will keep monitoring the situation to see if further adjustments need to be made. Please contact us if you experience issues connecting or staying online.

  3. resolved May 06, 2026, 02:01 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major April 23, 2026

Clark Wi-Fi: Outage

Detected by Pingoru
Apr 23, 2026, 07:14 PM UTC
Resolved
Apr 24, 2026, 02:12 PM UTC
Duration
18h 57m
Timeline · 1 update
  1. resolved Apr 24, 2026, 02:12 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major April 21, 2026

Canvas: Reported Issue

Detected by Pingoru
Apr 21, 2026, 07:13 PM UTC
Resolved
Apr 22, 2026, 05:26 PM UTC
Duration
22h 12m
Timeline · 2 updates
  1. investigating Apr 21, 2026, 08:07 PM UTC

    Instructure has confirmed there is a problem and is working to resolve it.

  2. resolved Apr 22, 2026, 05:26 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major April 10, 2026

Teams phone issue

Detected by Pingoru
Apr 10, 2026, 01:39 PM UTC
Resolved
Apr 14, 2026, 06:52 PM UTC
Duration
4d 5h
Timeline · 1 update
  1. resolved Apr 14, 2026, 06:52 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major March 26, 2026

Qualtrics: Outage

Detected by Pingoru
Mar 26, 2026, 01:58 PM UTC
Resolved
Apr 14, 2026, 08:26 PM UTC
Duration
19d 6h
Timeline · 1 update
  1. resolved Apr 14, 2026, 08:26 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major February 27, 2026

Qualtrics: New User Issues

Detected by Pingoru
Feb 27, 2026, 06:19 PM UTC
Resolved
Mar 03, 2026, 03:57 PM UTC
Duration
3d 21h
Timeline · 1 update
  1. resolved Mar 03, 2026, 03:57 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major January 20, 2026

Parallel RAS: Outage

Detected by Pingoru
Jan 20, 2026, 01:10 PM UTC
Resolved
Jan 20, 2026, 06:46 PM UTC
Duration
5h 36m
Timeline · 1 update
  1. resolved Jan 20, 2026, 06:46 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major November 18, 2025

Third Party Outage

Detected by Pingoru
Nov 18, 2025, 02:19 PM UTC
Resolved
Nov 18, 2025, 07:22 PM UTC
Duration
5h 2m
Timeline · 1 update
  1. resolved Nov 18, 2025, 07:22 PM UTC

    Cloudflare reports as full recovery from this incident - https://www.cloudflarestatus.com/. If you are experiencing any IT related issues, please contact the ITS Help Desk at 508-793-7745 or [email protected]. Thank you.

Read the full incident report →

Major November 9, 2025

Swipe Printing: Outage

Detected by Pingoru
Nov 09, 2025, 10:14 PM UTC
Resolved
Nov 10, 2025, 02:10 PM UTC
Duration
15h 56m
Timeline · 1 update
  1. resolved Nov 10, 2025, 02:10 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major October 20, 2025

Amazon Web Services (AWS): Outage impacting Clark services

Detected by Pingoru
Oct 20, 2025, 02:17 PM UTC
Resolved
Oct 21, 2025, 11:29 AM UTC
Duration
21h 12m
Timeline · 1 update
  1. resolved Oct 21, 2025, 11:29 AM UTC

    Amazon has reported that all services are fully restored and backlogs should be cleared. We have validated the services originally impacted are fully operational. If you have any continued issues, please reach out to the ITS Help Desk at 508-793-7745 or [email protected]. Thank you.

Read the full incident report →