Clark University - ITS Outage History
Clark University - ITS is up right nowPingoru has recorded 37 incidents for Clark University - ITS: 36 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 492 of 720 (68%) |
| May 2026 | 4 | 470 of 744 (63%) |
| June 2026 | 3 | 35 of 720 (5%) |
| July 2026 | 2 | 168 of 744 (23%) |
| August 2026 | 4 | 345 of 744 (46%) |
| September 2026 | 5 | 92 of 720 (13%) |
| October 2026 | 0 | 0 of 574 (0%) |
Incidents, newest first
Major September 14, 2026 Digication/ePortfolios: Outage 58m
Started Sep 14, 2026, 03:55 PM UTC· resolved Sep 14, 2026, 04:54 PM UTC
- resolved Sep 14, 2026, 04:54 PM UTC
We've now resolved the incident. Thanks for your patience.
Major September 11, 2026 WiFi: Outage 10m
Started Sep 11, 2026, 12:43 PM UTC· resolved Sep 11, 2026, 12:53 PM UTC
- investigating Sep 11, 2026, 12:43 PM UTC
Clark WiFi (including Eduroam and Guest WiFi) is currently experiencing an outage. ITS are working to identify and resolve the issue. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].
Major September 3, 2026 Clark Website: Outage 47m
Started Sep 03, 2026, 01:30 PM UTC· resolved Sep 03, 2026, 02:17 PM UTC
- investigating Sep 03, 2026, 01:30 PM UTC
The Clark website is currently experiencing an outage. ITS are working to identify and resolve the issue. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].
- resolved Sep 03, 2026, 02:17 PM UTC
The root cause of the performance issues related to www.clarku.edu has been resolved. If you continue to have any problems accessing www.clarku.edu, please contact the ITS Help Desk at 508-793-7745 or [email protected].
Major September 2, 2026 Secure Forms: Outage 2h 18m
Started Sep 02, 2026, 04:22 PM UTC· resolved Sep 02, 2026, 06:41 PM UTC
- resolved Sep 02, 2026, 06:41 PM UTC
We've now resolved the incident. Thanks for your patience.
Major August 31, 2026 Canvas: Outage 19h 2m
Started Aug 31, 2026, 05:34 PM UTC· resolved Sep 01, 2026, 12:36 PM UTC
- investigating Aug 31, 2026, 05:34 PM UTC
We are receiving reports that Canvas is intermittently slow to load or unable to load. This is likely due to high traffic issues at Instructure. ITS will continue to monitor this outage, and update when the outage is resolved or if the outage escalates. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].
- investigating Aug 31, 2026, 09:09 PM UTC
Instructure has applied a fix for this situation and is continuing to monitor the situation.
- resolved Sep 01, 2026, 12:36 PM UTC
We've now resolved the incident. Thanks for your patience.
Major August 31, 2026 Mobile Printing: Outage 1h 53m
Started Aug 31, 2026, 01:44 PM UTC· resolved Aug 31, 2026, 03:38 PM UTC
- investigating Aug 31, 2026, 01:44 PM UTC
Mobile Printing is currently experiencing an outage. ITS are working to identify and resolve the issue. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].
- resolved Aug 31, 2026, 03:38 PM UTC
Mobile Printing service is restored. Thanks for your patience.
Major August 13, 2026 Campus Power: Outage 17d 20h
Started Aug 13, 2026, 05:31 PM UTC· resolved Aug 31, 2026, 01:53 PM UTC
- investigating Aug 13, 2026, 05:31 PM UTC
Many buildings across campus are currently experiencing a power outage. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].
Major August 12, 2026 you.clarku.edu: Outage 17m
Started Aug 12, 2026, 04:59 PM UTC· resolved Aug 12, 2026, 05:17 PM UTC
- investigating Aug 12, 2026, 04:59 PM UTC
you.clarku.edu is currently experiencing an outage. ITS are working to identify and resolve the issue. In the meantime, applications are available through direct links. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].
- resolved Aug 12, 2026, 05:17 PM UTC
We've now resolved the incident. Thanks for your patience.
Major July 9, 2026 Network & Phone: Outage 4h 38m
Started Jul 09, 2026, 11:38 PM UTC· resolved Jul 10, 2026, 04:17 AM UTC
- investigating Jul 09, 2026, 11:38 PM UTC
The Clark network, including phones are currently experiencing an outage. ITS are working to identify and resolve the issue. If you have any questions about this outage, please contact the ITS Help Desk at [email protected].
- investigating Jul 10, 2026, 12:14 AM UTC
We have confirmed that there was an issue related to the power outages happening on campus that impacted IT infastructure. The power has been restored and ITS is on-site and currently restoring services. We expect another update before 9pm ET tonight. Thank you for your understanding as we work to solve this issue.
- investigating Jul 10, 2026, 12:25 AM UTC
As of 8:25pm some services have been restored. Phone functionality and VPN access have been restored. On-Campus network access is partially restored.
- resolved Jul 10, 2026, 04:17 AM UTC
All services have been fully restored. If you are still expeirencing an issue, please notify the ITS Help Desk at [email protected] or 508-793-7745. Thank you.
Major June 30, 2026 Selected Networks: Scheduled Maintenance 6d 19h
Started Jun 30, 2026, 08:02 PM UTC· resolved Jul 07, 2026, 04:01 PM UTC
- investigating Jun 30, 2026, 08:02 PM UTC
ITS will be performing scheduled maintenance on the network on Wednesday, July 8, from 7am to 8am. During this time faculty and staff associated with certain departments or buildings may experience wired network outages. Students will not be impacted. - Health Services - Geography - Physics If you have any questions about this maintenance, please contact the ITS Help Desk at 508-793-7745 or [email protected].
Major June 29, 2026 Degree Audit may be unavailable 1d 5h
Started Jun 29, 2026, 02:33 PM UTC· resolved Jun 30, 2026, 07:47 PM UTC
- investigating Jun 29, 2026, 02:33 PM UTC
We are currently experiencing issues that may make Degree Audit intermittently unavailable. Our team is investigating and working to restore full access as quickly as possible. We’ll provide updates as more information becomes available.
- resolved Jun 30, 2026, 07:47 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 11, 2026 Microsoft Copilot Outage, Microsoft 365 Access Issues 2h 1m
Started Jun 11, 2026, 09:01 PM UTC· resolved Jun 11, 2026, 11:03 PM UTC
- investigating Jun 11, 2026, 09:01 PM UTC
Microsoft Copilot is experiencing an outage. Because Microsoft 365's landing page is now Copilot, users may also experience errors when trying to access other 365 apps. It is possible to access specific online applications (Word, Teams, Excel) by visiting [Outlook Online](https://outlook.com/owa/clarku.edu), clicking the waffle icon (9 dots) in the top left, searching for the application you need, and clicking on that icon. ITS will continue to monitor this outage, and update when the outage is resolved or if the outage escalates. If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or [email protected].
- resolved Jun 11, 2026, 11:03 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 15, 2026 Argos: Outage 6h 16m
Started May 15, 2026, 01:10 PM UTC· resolved May 15, 2026, 07:27 PM UTC
- resolved May 15, 2026, 07:27 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 15, 2026 Remote Desktop & Login to Windows Computers 8h 34m
Started May 15, 2026, 10:55 AM UTC· resolved May 15, 2026, 07:29 PM UTC
- resolved May 15, 2026, 07:29 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 6, 2026 Canvas: Security Incident 54d
Started May 06, 2026, 02:04 PM UTC· resolved Jun 29, 2026, 02:31 PM UTC
- investigating May 06, 2026, 02:04 PM UTC
Instructure, the parent company of Canvas, is reporting a nationwide security incident. Instructure believes the incident is now contained. Canvas remains available and functional. We are actively monitoring updates from Instructure and assessing the impact on Clark data. You can learn more from the [Instructure Incident Report](https://status.instructure.com/incidents/9wm4knj2r64z). If you have any questions about this incident, please contact the ITS Help Desk at 508-793-7745 or [email protected].
- resolved May 15, 2026, 02:48 AM UTC
The following email was sent to campus with an update on the security incident. We are writing to share an update about a recent security incident involving Instructure, the company that provides Canvas. - You do not need to take any action. **Your Clark Account password was not part of the breach**. Instructure never knows your Clark Account password. - Canvas is fully operational and Instructure has implemented additional safeguards to better protect the environment. There is **no indication that Clark users need to stop using Canvas**. - Although there is no evidence of related phishing at this time, we encourage everyone to **be especially cautious with unexpected emails**, especially messages related to Canvas courses, asking you to click a link, open an attachment, or provide login information. ### What We Know On April 29, Instructure detected unauthorized activity in the Canvas environment used by institutions worldwide. They immediately revoked access, started an investigation and engaged CrowdStrike, an outside cyber-forensic expert. On May 7, the same unauthorized actor accessed the system again. Out of caution, Instructure took Canvas offline to contain activity, investigate and apply additional safeguards. On May 11, Instructure confirmed that measures have been taken to secure the compromised data and prevent its publication. ### How This Impacts Clark At this time, ITS is awaiting the exact data impacted by this incident from Instructure. Instructure has stated that it could include usernames, email addresses, course names, enrollment information and Canvas messages. We have been told that it does not include passwords, course content or submissions. ### What Happens Now Clark ITS will continue to work closely with Instructure and our security partners, to identify the data that has been impacted and take appropriate actions. If any further action is required, we will provide additional information via email and the ITS status page. Instructure has provided a comprehensive incident information page with a timeline, communications, and frequently asked questions. For Clark-specific updates, monitor our status page. ### Support If you have any questions about this incident after reviewing Instructure’s incident page, please contact the ITS Help Desk (support.clarku.edu, [email protected], or 508-793-7745).
- resolved Jun 29, 2026, 02:31 PM UTC
The incident is resolved. Thanks for your patience.
Minor April 23, 2026 Degraded Performance detected on status page 4d 10h Overall
Started Apr 23, 2026, 07:21 PM UTC· resolved Apr 28, 2026, 06:17 AM UTC
No vendor updates were posted for this incident.
Major April 23, 2026 Clark Wi-Fi: Outage 18h 57m
Started Apr 23, 2026, 07:14 PM UTC· resolved Apr 24, 2026, 02:12 PM UTC
- resolved Apr 24, 2026, 02:12 PM UTC
We've now resolved the incident. Thanks for your patience.
Major April 21, 2026 Canvas: Reported Issue 22h 12m
Started Apr 21, 2026, 07:13 PM UTC· resolved Apr 22, 2026, 05:26 PM UTC
- investigating Apr 21, 2026, 08:07 PM UTC
Instructure has confirmed there is a problem and is working to resolve it.
- resolved Apr 22, 2026, 05:26 PM UTC
We've now resolved the incident. Thanks for your patience.
Major April 10, 2026 Teams phone issue 4d 5h
Started Apr 10, 2026, 01:39 PM UTC· resolved Apr 14, 2026, 06:52 PM UTC
- resolved Apr 14, 2026, 06:52 PM UTC
We've now resolved the incident. Thanks for your patience.
Major March 26, 2026 Qualtrics: Outage 19d 6h
Started Mar 26, 2026, 01:58 PM UTC· resolved Apr 14, 2026, 08:26 PM UTC
- resolved Apr 14, 2026, 08:26 PM UTC
We've now resolved the incident. Thanks for your patience.
Major March 13, 2026 Qualtrics: New User Access Issue 48m
Started Mar 13, 2026, 04:46 PM UTC· resolved Mar 13, 2026, 05:35 PM UTC
- resolved Mar 13, 2026, 05:35 PM UTC
We've now resolved the incident. Thanks for your patience.
Major February 27, 2026 Qualtrics: New User Issues 3d 21h
Started Feb 27, 2026, 06:19 PM UTC· resolved Mar 03, 2026, 03:57 PM UTC
- resolved Mar 03, 2026, 03:57 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 22, 2026 Microsoft 365: Slowness/Outage 18h 28m
Started Jan 22, 2026, 07:50 PM UTC· resolved Jan 23, 2026, 02:18 PM UTC
- resolved Jan 23, 2026, 02:18 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 20, 2026 Parallel RAS: Outage 5h 36m
Started Jan 20, 2026, 01:10 PM UTC· resolved Jan 20, 2026, 06:46 PM UTC
- resolved Jan 20, 2026, 06:46 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 15, 2026 Parallels RAS: Reported Issue 21h 30m
Started Jan 15, 2026, 06:21 PM UTC· resolved Jan 16, 2026, 03:51 PM UTC
- resolved Jan 16, 2026, 03:51 PM UTC
We've now resolved the incident. Thanks for your patience.