Clari experienced a minor incident on July 21, 2025 affecting Platform (General), lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2025, 02:52 PM UTC
We are currently experiencing issues with staying logged in to the Clari platform and our engineering team is actively investigating it. We will provide further updates as we learn more.
- investigating Jul 21, 2025, 03:30 PM UTC
We've noticed recovery in the login service and many of the users are now able to login. The engineering team is working on further remedy.
- resolved Jul 21, 2025, 03:53 PM UTC
We have confirmed the issue has been resolved for the impacted users. Our teams are still continuing to monitor the situation to ensure full stability.
- postmortem Jul 23, 2025, 05:00 PM UTC
On 2025-07-21 at 13:59 UTC, we detected elevated error rates in our authentication service, causing some users to be automatically logged out. The issue was resolved by increasing the rate limit with our auth provider, and service was fully restored by 15:37 UTC. No customer data was impacted or lost as a result of this incident.