Clari incident

Copilot Google Meet recordings experiencing elevated failures

Major Resolved View vendor source →

Clari experienced a major incident on July 22, 2025 affecting Clari Copilot, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 11:59 AM UTC
Resolved
Jul 22, 2025, 02:30 PM UTC
Duration
2h 30m
Detected by Pingoru
Jul 22, 2025, 11:59 AM UTC

Affected components

Clari Copilot

Update timeline

  1. investigating Jul 22, 2025, 11:59 AM UTC

    Google Meet recordings are experiencing higher than expected error rates. Our engineering team is actively investigating.

  2. resolved Jul 22, 2025, 02:30 PM UTC

    Our engineering team identified the issue and has released a fix. Google Meet calls are now being recorded as expected. A summary of the incident will be posted within the next three US business days.

  3. postmortem Jul 26, 2025, 11:18 AM UTC

    On 2025-07-21 at 23:30 UTC, Clari detected an issue caused by a change in the Google Meet web UI that affected Copilot’s ability to record calls. A partial outage began around 2025-07-21 at 21:00 UTC. The recording functionality was fully restored by 2025-07-22 at 14:32 UTC. Google Meet calls scheduled during this period were not recorded. All Zoom and Microsoft Teams calls continued to record successfully and were unaffected.