Clari incident

Issues with Groove Managed Package

Minor Resolved View vendor source →

Clari experienced a minor incident on August 14, 2025 affecting Groove - other, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 07:16 PM UTC
Resolved
Aug 14, 2025, 09:53 PM UTC
Duration
2h 37m
Detected by Pingoru
Aug 14, 2025, 07:16 PM UTC

Affected components

Groove - other

Update timeline

  1. investigating Aug 14, 2025, 07:16 PM UTC

    Issue with managed package which caused a modification to task record types. If your team is using your own standard or custom record types for the Task object, there should be no impact to users on Groove. You may see changes in any reports or other components that are interacting with Task Record Types.

  2. resolved Aug 14, 2025, 09:53 PM UTC

    The issue has been resolved.