Civitas Learning incident

Degree Map student profile page load errors.

Major Resolved View vendor source →

Civitas Learning experienced a major incident on December 17, 2018 affecting Degree Map, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2018, 02:16 PM UTC
Resolved
Dec 17, 2018, 03:57 PM UTC
Duration
1h 40m
Detected by Pingoru
Dec 17, 2018, 02:16 PM UTC

Affected components

Degree Map

Update timeline

  1. investigating Dec 17, 2018, 02:16 PM UTC

    We are experiencing errors in loading profile pages for students in Degree Map.

  2. monitoring Dec 17, 2018, 03:00 PM UTC

    We have identified the problem and are monitoring the issue. The system should be in recovery.

  3. resolved Dec 17, 2018, 03:57 PM UTC

    The load is working for most sites but users may experience some slowness.