Civitas Learning incident

College Scheduler - Partial Outage

Major Resolved View vendor source →

Civitas Learning experienced a major incident on April 8, 2019 affecting College Scheduler, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2019, 04:34 PM UTC
Resolved
Apr 11, 2019, 04:49 PM UTC
Duration
3d
Detected by Pingoru
Apr 08, 2019, 04:34 PM UTC

Affected components

College Scheduler

Update timeline

  1. investigating Apr 08, 2019, 04:34 PM UTC

    We are experiencing issues with customers being unable to access College Scheduler or receiving timeouts. We are aware of the issue and are actively working to address the issue.

  2. monitoring Apr 08, 2019, 04:56 PM UTC

    Issues with customers unable to access College Scheduler have been resolved but we are continuing to monitor the situation as registration activity ramps up.

  3. monitoring Apr 08, 2019, 06:25 PM UTC

    Issues with customers unable to access College Scheduler have been resolved but we are continuing to monitor the situation and make necessary changes as applicable as registration activity ramps up.

  4. resolved Jun 07, 2019, 04:49 PM UTC

    This incident has been resolved.