Civitas Learning incident

Authentication System Errors Preventing Login to College Scheduler

Minor Resolved View vendor source →

Civitas Learning experienced a minor incident on April 3, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2020, 04:49 PM UTC
Resolved
Apr 03, 2020, 04:29 PM UTC
Duration
—
Detected by Pingoru
Apr 03, 2020, 04:49 PM UTC

Update timeline

  1. resolved Apr 03, 2020, 04:49 PM UTC

    At approximately 9:29am Pacific time, a change to the College Scheduler infrastructure resulted in system errors during the student login process. This was immediately identified by system alarms and a rollback of the change was initiated. This rollback was successful and the system health was restored by 9:37am Pacific time. All systems are performing normally and our incident response process will be initiating a post-mortem later today.