Civitas Learning incident
Increase Wait Times and Errors on Login
Civitas Learning experienced a notice incident on April 14, 2020 affecting College Scheduler, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 14, 2020, 09:31 PM UTC
Between 12:23pm and 12:41pm Pacific Daylight Time (PDT), College Scheduler experienced an increased error rate on a key piece of infrastructure responsible for logging users into the application. A critical service quickly became low on memory and caused increased wait times for the login process, ultimately resulting in timeouts and HTTP 500 errors. This is issue was caught as it happened and system capacities were quickly increased to support the increase load, after which errors began to clear and the health of the system was restored within 18 minutes. We continue to monitor this and all systems during this period of increased registration activity for all of our customers.
- resolved Apr 14, 2020, 09:36 PM UTC
This incident has been resolved.