Civitas Learning incident

Degraded performance for some applications

Major Resolved View vendor source →

Civitas Learning experienced a major incident on October 22, 2020 affecting Inspire for Advisors and Course Success Coaching (Inspire for Faculty) and 1 more component, lasting 8h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2020, 04:35 PM UTC
Resolved
Oct 23, 2020, 12:59 AM UTC
Duration
8h 23m
Detected by Pingoru
Oct 22, 2020, 04:35 PM UTC

Affected components

Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)

Update timeline

  1. investigating Oct 22, 2020, 04:35 PM UTC

    We are experiencing a delay in outbound emails sent this morning from IFA, IFF and Illume based on an issue related to our third-party email vendor. We contacted their support team and they are working on the issue. While this is not impacting all emails, some emails sent between 10:45 pm CT last night and now have been queued and will be sent automatically once this issue is resolved. We apologize for any inconvenience and will reach back out today with an update.

  2. investigating Oct 22, 2020, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2020, 12:59 AM UTC

    Earlier today we notified you that we were experiencing a delay with outbound emails sent from IFA, IFF, and Illume based on an issue related to our third-party email vendor. This issue is now resolved. All outbound emails were queued and are automatically being sent. We apologize for any inconvenience you experienced during this time.