Civitas Learning experienced a critical incident on March 24, 2021 affecting Advising Analytics (Inspire), lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Advising Analytics (Inspire)
Update timeline
- investigating Mar 24, 2021, 02:17 PM UTC
We are currently investigating an issue with Inspire where users are unable to login. We will provide a status update as soon as possible.
- identified Mar 24, 2021, 02:42 PM UTC
The issue has been identified and we are working on a fix.
- resolved Mar 24, 2021, 04:27 PM UTC
This incident has been resolved. We experienced a database spike in usage and upgraded our database instances to handle the increased load. We apologize for any problems this may have caused.