Civitas Learning incident

Sporadic slowness with Inspire Advising Notes

Notice Resolved View vendor source →

Civitas Learning experienced a notice incident on April 19, 2021 affecting Advising Analytics (Inspire), lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2021, 09:48 PM UTC
Resolved
Apr 21, 2021, 03:34 PM UTC
Duration
1d 17h
Detected by Pingoru
Apr 19, 2021, 09:48 PM UTC

Affected components

Advising Analytics (Inspire)

Update timeline

  1. investigating Apr 19, 2021, 09:48 PM UTC

    We are currently investigating an issue with sporadic slowness when accessing and downloading Advising Notes. We will provide updates as more information is available.

  2. monitoring Apr 20, 2021, 10:07 PM UTC

    We identified a resource issue and added a new node. All systems are back up and we will monitor the system for slowness. We will provide another update tomorrow.

  3. resolved Apr 21, 2021, 03:34 PM UTC

    All systems are operating at normal capacity now. We will continue monitoring the systems and do not expect any additional concerns related to this incident. We apologize for any inconvenience this may have caused.