Civitas Learning incident

Authentication Issues

Notice Resolved View vendor source →

Civitas Learning experienced a notice incident on April 20, 2021 affecting Degree Map and Data Warehouse (Explore) and 1 more component, lasting 23h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 03:58 PM UTC
Resolved
Apr 21, 2021, 03:36 PM UTC
Duration
23h 37m
Detected by Pingoru
Apr 20, 2021, 03:58 PM UTC

Affected components

Degree MapData Warehouse (Explore)Advising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)College Scheduler

Update timeline

  1. investigating Apr 20, 2021, 03:58 PM UTC

    We are currently investigating an infrastructure issue that may affect all applications. We will provide you with an update as soon as more details are available.

  2. identified Apr 20, 2021, 05:11 PM UTC

    Our vendor Auth0 is having issues which are affecting our ability to connect. Once they resolve the issue on their end, we will be back up and running. We will provide you with updates as more information is available.

  3. monitoring Apr 20, 2021, 10:06 PM UTC

    Auth0 has implemented a fix and will be monitoring their systems. We will monitor Auth0 and report any issues if they arise.

  4. resolved Apr 21, 2021, 03:36 PM UTC

    Auth0 is reporting all systems are fully functional. We apologize for any inconvenience this may have caused.