Civitas Learning experienced a major incident on July 2, 2021 affecting Degree Map and Data Warehouse (Explore) and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2021, 05:07 PM UTC
We are aware of an issue with AWS that is causing workflows to fail; resulting in stale data. We have identified the issue and are currently working with them to resolve. There is no need to open a ticket at this time. We will provide daily updates here on the status page. We apologize for the inconvenience and hope to have this resolved soon.
- resolved Jul 02, 2021, 08:28 PM UTC
A solution has been identified and is being applied now. All workflows will process tonight and data will be refreshed. Have a great weekend!
- postmortem Jul 02, 2021, 08:31 PM UTC
A solution has been identified and is being applied now. All workflows will process tonight and data will be refreshed. Have a great weekend!