Civitas Learning experienced a critical incident on December 15, 2021 affecting Degree Map and Data Warehouse (Explore) and 1 more component, lasting 19h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Degree MapData Warehouse (Explore)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)College Scheduler
Update timeline
- investigating Dec 15, 2021, 04:14 PM UTC
Auth0 is currently experiencing issues and preventing login to applications. Please standby as we get more details from Auth0.
- monitoring Dec 15, 2021, 05:30 PM UTC
The third-party Auth0 reported all issues are resolved and systems are back to normal. We will monitor the Auth0 site for the remainder of the day before closing this out.
- resolved Dec 16, 2021, 12:04 PM UTC
This incident is resolved.