Civitas Learning incident
Intermittent issue receiving Inspire emails
Civitas Learning experienced a minor incident on October 14, 2022 affecting Advising Analytics (Inspire), lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2022, 05:46 PM UTC
We are currently investigating an issue with Inspire Emails. Some institutions are receiving the following error: Delivery has failed to these recipients or groups: [email protected] ([email protected]) There's a problem with the recipient's mailbox. Please try resending your message. If the problem continues, please contact your email admin. Notifications are still available within the application.
- monitoring Oct 17, 2022, 04:19 AM UTC
A fix was identified and and applied to resolve the issue. We're currently waiting for confirmation from those affected the issue is resolved. We will provide another update once we receive confirmation.
- monitoring Oct 17, 2022, 03:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 17, 2022, 03:58 PM UTC
This incident has been resolved.