Civitas Learning incident

Workflow extracts with Canvas are experiencing issues

Major Resolved View vendor source →

Civitas Learning experienced a major incident on January 5, 2023 affecting Degree Map and Data Warehouse (Explore) and 1 more component, lasting 23h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2023, 04:02 PM UTC
Resolved
Jan 06, 2023, 03:09 PM UTC
Duration
23h 6m
Detected by Pingoru
Jan 05, 2023, 04:02 PM UTC

Affected components

Degree MapData Warehouse (Explore)Advising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)College Scheduler

Update timeline

  1. investigating Jan 05, 2023, 04:02 PM UTC

    We are currently investigating an issue with Canvas extracts not updating. We will provide another update as soon as more details are available.

  2. investigating Jan 05, 2023, 04:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 05, 2023, 05:34 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 05, 2023, 05:36 PM UTC

    The issue has been identified and a fix is being implemented. The issue should resolve overnight and we expect normal operation tomorrow.

  5. resolved Jan 06, 2023, 03:09 PM UTC

    This incident has been resolved.