Civitas Learning incident

Degree Map student profiles failing to load

Minor Resolved View vendor source →

Civitas Learning experienced a minor incident on December 18, 2018 affecting Degree Map, lasting 8d 21h. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2018, 07:27 PM UTC
Resolved
Dec 27, 2018, 05:25 PM UTC
Duration
8d 21h
Detected by Pingoru
Dec 18, 2018, 07:27 PM UTC

Affected components

Degree Map

Update timeline

  1. investigating Dec 18, 2018, 07:27 PM UTC

    We are experiencing sporadic errors in loading profile pages for students in Degree Map.

  2. identified Dec 19, 2018, 03:33 PM UTC

    We've identified the root cause of loading errors in Degree Map. We're preparing a fix now.

  3. identified Dec 19, 2018, 08:52 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 19, 2018, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Dec 27, 2018, 05:24 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 27, 2018, 05:25 PM UTC

    Degree Map is undergoing technical improvements to provide a better planning experience. Alerts for prerequisites will temporarily be removed while we complete this work. Please reach out to your advisor if you have questions or concerns.