Civitas Learning incident

Partial Disruption of Service

Major Resolved View vendor source →

Civitas Learning experienced a major incident on December 19, 2019 affecting Degree Map and Inspire for Advisors and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 06:59 PM UTC
Resolved
Dec 19, 2019, 08:30 PM UTC
Duration
1h 31m
Detected by Pingoru
Dec 19, 2019, 06:59 PM UTC

Affected components

Degree MapInspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)College Scheduler

Update timeline

  1. investigating Dec 19, 2019, 06:59 PM UTC

    We are currently experiencing a partial disruption of service because of an outage with one of our authentication vendors. You may be experiencing this issue if you are using Auth0 for authentication.

  2. monitoring Dec 19, 2019, 07:18 PM UTC

    Auth0 has reported that they are monitoring the status. It looks like the problem has been resolved.

  3. resolved Dec 19, 2019, 08:30 PM UTC

    This has now been resolved.