Major Outage detected on status page
Affected: Overall
Cirrus Insight Outage History
Cirrus Insight is up right nowCirrus Insight had 8 outages in the last 2 years totaling 179h 12m of downtime — averaging 0.3 incidents per month.
There were 8 Cirrus Insight outages since June 18, 2024 totaling 179h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
Delayed Sync and Calendar Features Rendering Issue
Affected: Cirrus Insight GmailEmail SyncEmail Tracking
Timeline · 4 updates
- investigating Mar 17, 2026, 04:49 PM UTC
We're currently seeing intermittent issues with our Cirrus Insight Email Sync and Calendar features running slow. We will continue to investigate and provide updates shortly.
- identified Mar 17, 2026, 06:10 PM UTC
We've identified the issue and a fix is being implemented. We apologize for the inconvenience.
- monitoring Mar 17, 2026, 06:33 PM UTC
A fix has been implemented and services have returned to their normal functions. We will continue to monitor the situation.
- resolved Mar 17, 2026, 08:02 PM UTC
This incident has been resolved. Please reach out to our Support Team if you experience any further related issues: [email protected].
Slow Sync Process
Affected: Email SyncCalendar Sync
Timeline · 2 updates
- investigating Jan 13, 2026, 02:52 PM UTC
We're currently investigating why some users are seeing slow calendar and email sync response times on our current product. The syncs do not fail, they're just slow to run the required process. Updates to follow as they become available.
- resolved Jan 14, 2026, 01:16 PM UTC
This issue has been resolved. Thank you for your patience.
Microsoft and Microsoft Azure Outage
Affected: Cirrus Insight GmailCirrus Insight OutlookAccount Management DashboardEmail SyncCalendar SyncEmail TrackingBook MeetingPersonal Scheduling PageCirrus Insight for Google Calendar TabFlight PlansAttach.iocirrusinsight.comBuyer Signals
Timeline · 2 updates
- investigating Oct 29, 2025, 06:14 PM UTC
At this time, Microsoft and Microsoft Azure are experiencing nationwide service outages. This is intermittently impacting some Cirrus Insight services. Microsoft has not provided an estimated time for resolution yet. We're actively monitoring the situation and will send updates as they become available. Please reach out to [email protected] with any questions.
- resolved Oct 30, 2025, 12:14 PM UTC
At this time, all service outages affecting Microsoft and Microsoft Azure have been resolved. If you continue to experience issues or have any questions, please reach out to [email protected]. We appreciate your patience during this disruption.
AWS Issues With Chat and 19 Product
Affected: Cirrus Insight GmailCirrus Insight OutlookAccount Management DashboardEmail SyncCalendar SyncEmail TrackingBook MeetingPersonal Scheduling PageCirrus Insight for Google Calendar TabFlight PlansAttach.iocirrusinsight.comBuyer Signals
Timeline · 2 updates
- investigating Oct 20, 2025, 03:01 PM UTC
AWS has reported increased error rates and latencies across multiple services in its US-East-1 region today. As a result, we're seeing intermittent issues with our Cirrus Insight 19 application. This is also disrupting our ability to triage incoming chat support requests. In the event that you encounter any issues connecting with our support team, it's recommended to send an email to [email protected] stating the issue you may be experiencing.
- resolved Oct 21, 2025, 12:19 PM UTC
This incident has been resolved.
Link Tracking Issues
Affected: Email Tracking
Timeline · 4 updates
- investigating Apr 28, 2025, 03:08 PM UTC
A subset of Cirrus Insight 19 users are seeing link tracking returning a Bad Gateway error when a recipient selects a tracked link. Temporarily disabling email tracking allows links to return data. Our Engineering teams are working diligently to resolve this issue and will provide updates as they become available.
- identified Apr 28, 2025, 03:19 PM UTC
This issue has been identified and a fix is being deployed to address the Bad Gateway errors.
- monitoring Apr 29, 2025, 12:09 AM UTC
A fix has been deployed and we're monitoring the situation.
- resolved Apr 29, 2025, 12:06 PM UTC
This incident has been resolved
Cirrus Insight Side Panel Contact List Issues
Affected: Cirrus Insight GmailCirrus Insight Outlook
Timeline · 3 updates
- investigating Sep 03, 2024, 02:02 PM UTC
Cirrus Insight is currently receiving reports of intermittent side panel issues with our Gmail and Outlook applications. Specifically, we're seeing Contact Lists not populating or performing as expected. Our Engineering team is researching the issue and hope to have resolution soon. Updates will be provided as they become available.
- monitoring Sep 03, 2024, 07:27 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Sep 04, 2024, 01:34 PM UTC
This incident has been resolved. Thank you for your patience.
Cirrus Insight 19 Gmail Sidebar Issue
Affected: Cirrus Insight Gmail
Timeline · 4 updates
- investigating Jun 18, 2024, 03:01 PM UTC
Cirrus Insight is receiving reports of sporadic issues with our 19 Gmail side panel feature. Specifically, users are noticing that upon log in, Salesforce authentication is successful. After a short period of time, users are logged out and the Cirrus Insight side bar will prompt for another log in attempt. At times, these authentication requests fail outright. Other times the log in will be successful, but the prompts return to authorize after a short period. Cirrus Insight Engineering is currently evaluating this case for resolution. We currently have no estimated timeline, but will keep you informed via email with any updates as they become available. We apologize for any inconvenience.
- investigating Jun 18, 2024, 03:02 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 21, 2024, 12:35 AM UTC
This outstanding authorization problem was identified as an issue stemming from a third party vendor and has been corrected. We are continuing to monitor.
- resolved Jun 21, 2024, 12:21 PM UTC
This vendor issue has been resolved. We apologize for any inconvenience.