Ciptex incident

Twilio - Delivery Delays and Failures from WhatsApp and Messenger Platform

Minor Resolved View vendor source →

Ciptex experienced a minor incident on June 12, 2026 affecting Twilio SMS, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 02:32 PM UTC
Resolved
Jun 12, 2026, 08:41 PM UTC
Duration
6h 9m
Detected by Pingoru
Jun 12, 2026, 02:32 PM UTC

Affected components

Twilio SMS

Update timeline

  1. investigating Jun 12, 2026, 02:32 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Jun 12, 2026, 02:34 PM UTC

    Twilio are experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Jun 12, 2026, 08:41 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.