Ciptex incident

Twilio - Network Degradation Between Regions Impacting Voice Calls

Notice Ongoing View vendor source →

Ciptex is currently experiencing a notice incident affecting Twilio Conference and Twilio Client Web and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 04:08 AM UTC
Resolved
Ongoing
Duration
● 2h 4m
Detected by Pingoru
May 09, 2026, 04:08 AM UTC

Affected components

Twilio ConferenceTwilio Client WebTwilio SIP InterfaceTwilio PSTN

Update timeline

  1. investigating May 09, 2026, 04:08 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating May 09, 2026, 04:15 AM UTC

    Twilio are currently investigating issues affecting cross-region connectivity. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating May 09, 2026, 05:17 AM UTC

    Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.