Cint incident

Cint Platform Issue: Marketplace/Cint Exchange Degraded Respondent Experience

Major Resolved View vendor source →

Cint experienced a major incident on October 28, 2025 affecting Respondent Experience - Marketplace, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 09:17 AM UTC
Resolved
Oct 28, 2025, 11:19 AM UTC
Duration
2h 1m
Detected by Pingoru
Oct 28, 2025, 09:17 AM UTC

Affected components

Respondent Experience - Marketplace

Update timeline

  1. investigating Oct 28, 2025, 09:17 AM UTC

    Respondents are experiencing errors or latencies of 10 or more seconds in some instances. We are actively working to diagnose the issue. We will provide an update as soon as new information is available.

  2. monitoring Oct 28, 2025, 09:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 11:19 AM UTC

    This incident has been resolved.