Cielo incident

Aumento de Timeout para a Bandeira Visa

Minor Resolved View vendor source →

Cielo experienced a minor incident on March 24, 2026 affecting Autorizador Físico, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 04:45 PM UTC
Resolved
Mar 24, 2026, 05:31 PM UTC
Duration
45m
Detected by Pingoru
Mar 24, 2026, 04:45 PM UTC

Affected components

Autorizador Físico

Update timeline

  1. investigating Mar 24, 2026, 04:59 PM UTC

    Identificamos em nossa monitoração aumento de timeouts para a bandeira VISA.

  2. investigating Mar 24, 2026, 05:22 PM UTC

    Realizamos a contingência em nosso ambiente e observamos normalização. Em paralelo, estamos acionando a bandeira para entender o problema.

  3. resolved Mar 24, 2026, 05:31 PM UTC

    Ambiente normalizado.