Cielo incident

Indisponibilidade parcial para validação de Biometria Facial.

Major Resolved View vendor source →

Cielo experienced a major incident on September 24, 2026 affecting App Cielo and Centrais de Atendimento and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 07:30 PM UTC
Resolved
Sep 24, 2026, 07:51 PM UTC
Duration
21m
Detected by Pingoru
Sep 24, 2026, 07:30 PM UTC

Affected components

App CieloCentrais de AtendimentoSalesforce AtendimentoSite Cielo

Update timeline

  1. identified Sep 24, 2026, 07:30 PM UTC

    Identificado Indisponibilidade parcial para validação de Biometria Facial.

  2. resolved Sep 24, 2026, 07:51 PM UTC

    Ambiente normalizado após ações dos times técnicos.