Cielo incident

Indisponibilidade ambiente transacional e-Commerce

Critical Resolved View vendor source →

Cielo experienced a critical incident on June 16, 2026 affecting Autorizador Digital and e-Commerce - PSP, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 05:40 PM UTC
Resolved
Jun 16, 2026, 07:49 PM UTC
Duration
2h 8m
Detected by Pingoru
Jun 16, 2026, 05:40 PM UTC

Affected components

Autorizador Digitale-Commerce - PSP

Update timeline

  1. investigating Jun 16, 2026, 05:54 PM UTC

    Em investigação.

  2. investigating Jun 16, 2026, 05:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 16, 2026, 06:56 PM UTC

    Seguimos empenhados em restabelecer o ambiente.

  4. identified Jun 16, 2026, 07:29 PM UTC

    Ambiente transacional retornando a partir das 16h18.

  5. resolved Jun 16, 2026, 07:49 PM UTC

    Ambiente normalizado (16h18).