Chowly incident

Google Food Ordering - Orders Failing with Payment Erred State

Notice Resolved View vendor source →

Chowly experienced a notice incident on September 26, 2023 affecting Google Food Ordering, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 02:40 PM UTC
Resolved
Sep 26, 2023, 06:42 PM UTC
Duration
4h 2m
Detected by Pingoru
Sep 26, 2023, 02:40 PM UTC

Affected components

Google Food Ordering

Update timeline

  1. investigating Sep 26, 2023, 02:40 PM UTC

    First reported around 11 pm CT on Monday, September 25th, all Google orders began failing with the state of 'erred'. Chowly is actively investigating with Google to determine the source of the issue and implement a solution as soon as possible.

  2. identified Sep 26, 2023, 02:52 PM UTC

    Confirmation from the Google team relayed that the outage is at the platform level at Google. The Google team is actively working on identifying the cause of the outage and creating a fix; the Chowly team is closely monitoring the situation.

  3. resolved Sep 26, 2023, 06:42 PM UTC

    The service outages impacting Google's async order updates endpoint have been mitigated by the Google team. The platform-wide issue began around 9PM PDT on Sept 25, 2023 and ended at 10:35am PDT on Sept 26, 2023.