Chowly incident
Avochato SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US
Chowly experienced a minor incident on September 28, 2023 affecting Chat Service, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 28, 2023, 07:28 PM UTC
Avochato is experiencing MMS/SMS delivery failures to Verizon and AT&T networks in the US over a subset of long-codes. Their engineers are working with their carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Sep 28, 2023, 08:16 PM UTC
SMS/MMS providers are actively working on a resolution to delivery failures on Verizon and AT&T Networks in the US for a subset of Long Codes. Experts are on a bridge with a downstream telecom partner to work toward a resolution. Customers may be experiencing delivery failures with a 30007 error for any traffic toward Verizon and AT&T. Chowly will continue to monitor and provide updates as they are received from providers. Additional details can also be found on: https://status.twilio.com.
- monitoring Sep 28, 2023, 09:20 PM UTC
Providers are observing successful MMS/SMS delivery to Verizon and AT&T networks in the US. Chowly will continue to monitor to ensure full service recovery and will provide additional updates.
- monitoring Sep 28, 2023, 09:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2023, 01:51 AM UTC
This incident has been resolved.