Chowly incident

Web Chat and SMS Messaging Service Latency Issues

Critical Resolved View vendor source →

Chowly experienced a critical incident on October 12, 2023 affecting Chat Service, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 02:59 PM UTC
Resolved
Oct 12, 2023, 04:01 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 12, 2023, 02:59 PM UTC

Affected components

Chat Service

Update timeline

  1. monitoring Oct 12, 2023, 02:59 PM UTC

    Our web chat and SMS messaging service, powered by Intercom, is currently facing latency issues. This has impacted our ability to send or receive messages. We'll keep you updated as we learn more and will notify you once the service is back to its normal operation. For more information, https://www.intercomstatus.com/ In the meantime, please contact support by calling 888-628-0823 x 2 to speak with Chowly Support.

  2. identified Oct 12, 2023, 03:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 12, 2023, 03:21 PM UTC

    Intercom is continuing to work on a fix for this issue.

  4. monitoring Oct 12, 2023, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 12, 2023, 03:53 PM UTC

    We are seeing full recovery and will continue to monitor.

  6. resolved Oct 12, 2023, 04:01 PM UTC

    This incident has been resolved.