Chowly experienced a notice incident on November 18, 2023 affecting Uber, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2023, 06:46 PM UTC
We are working with Ubereats to identify the issue with random orders not integrating through the POS.
- investigating Nov 18, 2023, 07:55 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2023, 09:29 PM UTC
The issue has been identified, and our team is working on implementing a fix.
- identified Nov 18, 2023, 09:51 PM UTC
We believe we are not receiving some UberEats order webbooks from Uber. We’re confirming this with the Uber team and will continue to investigate.
- identified Nov 19, 2023, 05:41 PM UTC
We are actively working with Uber and are continuing to investigate.
- identified Nov 19, 2023, 05:51 PM UTC
We are actively working with UberEats and are continuing to investigate the issue.
- monitoring Nov 20, 2023, 04:59 PM UTC
This issue appears to have been resolved, our team is continuing to monitor.
- resolved Nov 21, 2023, 04:52 PM UTC
This incident has been resolved.