Chowly experienced a minor incident on February 3, 2024 affecting Clover, lasting 18h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 03, 2024, 08:46 PM UTC
Clover is currently experiencing intermittent issues with their dashboard and API connectivity, which would impact our integrated service and their Cloud Pay display applications. On-device payments should be functional. You do not need to take any action at this time. We will provide another update within the next 30 minutes.
- identified Feb 03, 2024, 08:47 PM UTC
Clover engineers are continuing to troubleshoot the API, online dashboard, and ordering issues you may be experiencing. The team is actively working towards a full resolution shortly. Thank you for your ongoing patience.
- identified Feb 03, 2024, 09:44 PM UTC
Clover Engineering teams are working to resolve this issue. We appreciate your ongoing patience.
- identified Feb 03, 2024, 10:16 PM UTC
Clovers API services have recovered and the team is working on remediating the device services that are unavailable or having intermittent issues.
- monitoring Feb 03, 2024, 11:56 PM UTC
Thank you for your ongoing patience. Please note that all of the Clover API services have been restored, and the remaining issues relating to the Clover web dashboard and Clover device order syncing are being looked into. We will provide another update as soon as possible.
- resolved Feb 04, 2024, 03:00 PM UTC
Thank you again for your patience today. Clover has resolved all issues, and our systems are working as expected. We appreciate your business and apologize again for these issues.