Chowly experienced a major incident on February 6, 2024 affecting Phone Line, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2024, 08:32 PM UTC
We are aware of call connectivity Issues impacting our support line. Our partners are aware and are working to restore full call connectivity as soon as possible. Our support team is available and ready to assist you through chat and SMS. You can text us at 1-866-674-0469 or visit our website at www.chowly.help to initiate a chat immediately or open a support case. We will update our status page with further details as soon as we have an update from them.
- monitoring Feb 06, 2024, 09:20 PM UTC
Our Partners technical team has implemented the necessary measures to restore services. The team is continuously monitoring the platform closely and will remain proactive in addressing any service issues that may arise.
- monitoring Feb 06, 2024, 10:12 PM UTC
Our Support line are up and running
- resolved Feb 06, 2024, 10:13 PM UTC
This incident has been resolved.