Chowly experienced a minor incident on April 17, 2024 affecting Phone Line, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2024, 03:36 PM UTC
We are aware of call connectivity Issues impacting our support line. Our partners are aware and are working to restore full call connectivity as soon as possible. Our support team is available and ready to assist you through chat and SMS. You can text us at 1-866-674-0469 or visit our website at www.chowly.help to initiate a chat immediately or open a support case. We will update our status page with further details as soon as we have an update from them.
- investigating Apr 17, 2024, 03:36 PM UTC
We are continuing to investigate this issue.
- identified Apr 17, 2024, 03:42 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 17, 2024, 05:35 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 17, 2024, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 17, 2024, 08:08 PM UTC
We are continuing to monitor for further issues.
- resolved Apr 18, 2024, 05:46 PM UTC
This incident has been resolved.