Chowly experienced a major incident on May 29, 2024 affecting Chat Service, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Chat Service
Update timeline
- investigating May 29, 2024, 03:26 PM UTC
We are aware of Chat connectivity Issues which is impacting our chat support. Our partners are aware and are working to restore full chat connectivity as soon as possible. Our support team is available and ready to assist you through call. You can call us at 1-888.628.0823 x2. We will update our status page with further details as soon as we have an update from them.
- investigating May 29, 2024, 03:37 PM UTC
Our partners are working on a fix.
- monitoring May 29, 2024, 04:29 PM UTC
Our chat services are recovering at this time.
- resolved May 29, 2024, 05:31 PM UTC
This incident has been resolved.