Chowly experienced a minor incident on July 2, 2024 affecting Phone Line, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Line
Update timeline
- investigating Jul 02, 2024, 07:56 PM UTC
We are currently investigating this issue.
- monitoring Jul 02, 2024, 08:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 02, 2024, 09:03 PM UTC
Our partners have identified the cause of the issue and have deployed a fix to resolve the issue with call queues. We're currently monitoring all systems.
- resolved Jul 03, 2024, 12:00 AM UTC
This incident has been resolved. The calls are successfully routing.