Chowly experienced a major incident on July 9, 2024 affecting Toast, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2024, 08:08 PM UTC
We’re aware of a Toast service disruption and their engineers are investigating the cause. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
- investigating Jul 09, 2024, 08:08 PM UTC
We are continuing to investigate this issue.
- identified Jul 09, 2024, 08:09 PM UTC
Toast has identified the issue affecting device connections (regional Internet Service Providers). Affected customers can continue operating in Offline Mode.
- identified Jul 09, 2024, 09:09 PM UTC
Toast is continuing to work on a fix for this issue.
- monitoring Jul 09, 2024, 10:23 PM UTC
Toast is seeing signs of recovery and Toast System performance is returning to normal. As the system prepare to get back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. Thank you for your patience. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online
- monitoring Jul 10, 2024, 12:00 AM UTC
We are continuing to monitor for further updates from Toast.
- resolved Jul 10, 2024, 01:17 AM UTC
The issue has been resolved. If you're back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online If you are still experiencing issues please check in with your Internet Service Provider for a status on any outages. Thank you for your patience. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.