Chowly incident

Performance Issues

Minor Resolved View vendor source →

Chowly experienced a minor incident on July 18, 2024 affecting Orders API and Orders API and 1 more component, lasting 12h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 11:34 PM UTC
Resolved
Jul 19, 2024, 12:22 PM UTC
Duration
12h 48m
Detected by Pingoru
Jul 18, 2024, 11:34 PM UTC

Affected components

Orders APIOrders APIDoordashBrinkPhone Line4G LTE PrintersSmart PricingAperitifMenus APIMenu API

Update timeline

  1. investigating Jul 18, 2024, 11:34 PM UTC

    We are currently experiencing performance degradation from Microsoft Azure that is causing some failing of orders. We are actively reviewing the situation.

  2. investigating Jul 19, 2024, 12:38 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 19, 2024, 02:34 AM UTC

    Microsoft Azure has identified the issue and working to resolve the situation. We are seeing our performance starting to recover. We will continue to monitor.

  4. investigating Jul 19, 2024, 03:28 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 19, 2024, 03:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 19, 2024, 12:22 PM UTC

    This incident has been resolved.