Chowly incident

Spoton Orders not integrating

Critical Resolved View vendor source →

Chowly experienced a critical incident on August 5, 2024 affecting Spoton, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 03:32 PM UTC
Resolved
Aug 05, 2024, 08:49 PM UTC
Duration
5h 17m
Detected by Pingoru
Aug 05, 2024, 03:32 PM UTC

Affected components

Spoton

Update timeline

  1. investigating Aug 05, 2024, 03:32 PM UTC

    We have an open case with Spoton as they investigate this issue.

  2. identified Aug 05, 2024, 04:34 PM UTC

    SpotOn Restaurant systems is experiencing login and connectivity issues. Spoton has identified the issue and working to restore connectivity.

  3. monitoring Aug 05, 2024, 07:37 PM UTC

    Spoton has found the fix and corrected it. We are monitoring the situation as orders start to recover.

  4. resolved Aug 05, 2024, 08:49 PM UTC

    This incident has been resolved.