Chord had 11 outages in the last 2 years totaling 76h 48m of downtime — averaging 0.5 incidents per month.
There were 11 Chord outages since February 10, 2025 totaling 76h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our engineering team is actively investigating the issue, and we will provide updates as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue causing degraded performance with Chord Copilot. We are monitoring and will provide updates as soon as possible.
This incident with our third-party provider has been resolved.
We are currently investigating an issue affecting Chord Copilot. Some users may experience errors. Our team is actively working to identify the cause. We will provide updates as more information becomes available.
This incident has been resolved.
Chord CDP is experiencing degraded performance. This is an identified issue with a third-party service provider and is currently being resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Brand customers may experience issues when checking out on storefronts. This is an identified issue with a third-party service provider and is currently being resolved.
This incident has been resolved.
Customers may experience issues when trying to access the Chord platform. This is an identified issue with a third-party service provider and is currently being resolved.
This incident has been resolved.
This incident has been resolved.
Chord's documentation site is currently experiencing an outage. Documentation may not be accessible during this time. The incident has been recorded and is being investigated.
We are continuing to monitor for any further issues.
This incident has been resolved.
We’ve identified a partial outage affecting our documents site—some users may experience slow performance. We are monitoring the system continuously to ensure full functionality as quickly as possible.
This incident has been resolved.
We’ve identified a partial outage affecting our documents site—some users may experience slow performance. We are monitoring the system continuously to ensure full functionality as quickly as possible.
This incident has been resolved.
We are currently investigating this issue and will provide an update once the issue is identified and fixed.
This incident has been resolved. Chord Activations functionality has been restored on our platform.
Chord is currently experiencing an unexpected service outage. Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible. Users may experience login failures in the Chord data platform and legacy services.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The incident has been resolved. The Chord data platform and legacy services are now fully operational.