Chit Chats incident
Intermittent Issue with Rates & Address Validation
Chit Chats experienced a major incident on December 2, 2024 affecting Web Application and API and Shipments and Postage, lasting 111d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2024, 09:07 PM UTC
We are investigating an intermittent issue affecting the ability to provide postage for USPS First Class & USPS International postage, display postage rates and validate addresses. We will provide updates as they become available. ----- Problème intermittent avec la validation des taux et des addresses Nous enquêtons sur un problème intermittent qui affecte la capacité à affranchir les envois USPS First Class et USPS International, à afficher les tarifs d'affranchissement et à valider les adresses. Nous fournirons des mises à jour dès qu'elles seront disponibles.
- monitoring Dec 02, 2024, 09:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 02, 2024, 09:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 24, 2025, 09:00 PM UTC
This incident has been resolved.