Chit Chats incident

Issue with Importing Shipments from Connected Stores

Minor Resolved View vendor source →

Chit Chats experienced a minor incident on May 12, 2025 affecting Shipments and Postage, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 03:02 PM UTC
Resolved
May 12, 2025, 05:11 PM UTC
Duration
2h 9m
Detected by Pingoru
May 12, 2025, 03:02 PM UTC

Affected components

Shipments and Postage

Update timeline

  1. identified May 12, 2025, 03:02 PM UTC

    Our team has identified an issue with importing shipments from connected stores due to country of origin. We are actively working on a fix with more updates to follow soon. Thank you for your patience.

  2. resolved May 12, 2025, 05:11 PM UTC

    Our team has resolved the issue affecting importing shipments from connected stores. You may now reattempt imports from your stores to purchase postage. We apologize for any inconvenience.