Chili Piper Outage History

Chili Piper is up right now

Chili Piper had 34 outages in the last 2 years totaling 100h 46m of downtime — averaging 1.4 incidents per month.

There were 34 Chili Piper outages since June 18, 2024 totaling 100h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.chilipiper.com

Major March 11, 2025

Multiple Language Settings in browser cause a "Something Went Wrong Page"

Detected by Pingoru
Mar 11, 2025, 09:01 AM UTC
Resolved
Mar 11, 2025, 09:51 AM UTC
Duration
49m
Affected: Booking Links
Timeline · 2 updates
  1. investigating Mar 11, 2025, 09:01 AM UTC

    We are currently investigating an issue where Chili Piper Concierge or Scheduling links display a "Something Went Wrong" error page for users with multiple languages set in their Google Chrome settings. Our team is treating this with the utmost urgency, and we are working diligently to identify and resolve the cause. We will provide updates as soon as we have more information.

  2. resolved Mar 11, 2025, 09:51 AM UTC

    Issue is now resolved and users will no longer see the "Something Went Wrong" Page if they have multiple languages in their browser. Thank you for your continued patience and understanding.

Read the full incident report →

Minor February 13, 2025

Issue loading Concierge for marketing script customers

Detected by Pingoru
Feb 13, 2025, 07:02 PM UTC
Resolved
Feb 13, 2025, 07:12 PM UTC
Duration
10m
Timeline · 2 updates
  1. monitoring Feb 13, 2025, 07:02 PM UTC

    Customers using our "marketing.js" Concierge snippet on their landing pages will have experienced an issue where no submissions were coming through. Symptom is that the snippet sends an error to the Chrome developer console noting an "undefined" "jwt bearer token". We were alerted to this incident around 12:45 PM ET, and the code causing the issue was rolled back at approximately 2:00 PM ET, meaning there was a window of just over an hour where no submissions would come through. As we've rolled back the code, we are now monitoring to determine if the incident is now resolved and will act quickly if we still see any occurrences.

  2. resolved Feb 13, 2025, 07:12 PM UTC

    We've confirmed the fix is in place, and routing is working as expected.

Read the full incident report →

Notice December 10, 2024

Cache is preventing pages from loading properly

Detected by Pingoru
Dec 10, 2024, 04:37 PM UTC
Resolved
Dec 06, 2024, 01:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 10, 2024, 04:37 PM UTC

    Some users may experience a "Something went wrong" message when accessing admin-center dashboards or pages in our Fire UI. This was due to a caching issue with a previous deployment. To fix this issue, simply clear your browser cache, or clear all browsing data. In your browser you can press COMMAND + Shift + R (or CTRL + Shift + R) to hard-refresh the page. Or, you can use the browser's settings menu to select "Delete Browsing Data", making sure to select the cached images and files for deletion. Otherwise, this issue will resolve itself with time as the cache expires. Please don't hesitate to reach out to [email protected] if you have attempted to clear your cache and still experience issues loading pages.

Read the full incident report →

Minor December 9, 2024

HS Custom Properties and Router Flow Issue

Detected by Pingoru
Dec 09, 2024, 11:07 AM UTC
Resolved
Dec 09, 2024, 02:22 PM UTC
Duration
3h 14m
Timeline · 2 updates
  1. identified Dec 09, 2024, 11:07 AM UTC

    We are currently experiencing an issue where HS custom properties are not being updated as expected. Additionally, the router flow is encountering a blockage at the "Create/Update Contact" node, preventing the execution of subsequent tasks. Our team is actively investigating the root cause and working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward a solution.

  2. resolved Dec 09, 2024, 02:22 PM UTC

    Our Engineering Team identified the root cause of this issue and deployed the required fix. HubSpot actions like "Update Property", "Create/Update Contact, and "Create Engagement" nodes should work as they should from now on. If you still notice any issues, please reach out to [email protected] with examples so they can be further investigated.

Read the full incident report →

Minor October 11, 2024

Form submissions not triggering Concierge in legacy

Detected by Pingoru
Oct 11, 2024, 05:05 PM UTC
Resolved
Oct 11, 2024, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 11, 2024, 05:05 PM UTC

    Chili Piper experienced an incident as a result of a service migration that impacted the ability to load Chili Piper's Concierge snippet (marketing.js) in our classic UI / legacy product. Only a subset of around 200 customers were impacted, with no "Demand Conversion Platform" Concierge customers included. This did target both production and sandbox accounts. The impact was that when customers filled out an online form connected to Concierge, Chili Piper would not have presented an option to book a time. Effectively, these prospects would act as though they were disqualified but may not show up in your Concierge reporting. In the developer console, a "500 (Internal Server Error)" error would have been shown. The incident was resolved at approximately 9:00am EDT for all customers when the migration service was rolled back. It cannot happen again as it would require a manual intervention in order to initiate the migration service from this point forward.

Read the full incident report →

Minor October 9, 2024

Unable to load Distro routers in UI

Detected by Pingoru
Oct 09, 2024, 06:27 PM UTC
Resolved
Oct 09, 2024, 06:58 PM UTC
Duration
30m
Affected: Distro
Timeline · 2 updates
  1. investigating Oct 09, 2024, 06:27 PM UTC

    Our engineers are investigating reports of the Distro routers screen in the admin center showing an error message: "Could not load Routers" followed by a blank page. We do not expect routing itself to be impacted by this issue. Additionally, not all customers are impacted by the issue - if you are able to view your list of Distro routers, you are not currently impacted and can use Distro services as usual. No other products are impacted.

  2. resolved Oct 09, 2024, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2024

Outage impacting Outlook Add-in for Microsoft customers

Detected by Pingoru
Sep 19, 2024, 02:11 PM UTC
Resolved
Sep 19, 2024, 04:36 PM UTC
Duration
2h 24m
Affected: Instant Booker
Timeline · 2 updates
  1. investigating Sep 19, 2024, 02:11 PM UTC

    We are investigating issues with our production Outlook Add-in within our classic product suite for Microsoft customers. This may impact your ability to open the Instant Booker app within Outlook Desktop or Web. Using Instant Booker from within Chili Piper directly will still function as expected. The standard Chrome Extension can still be used to book meetings directly form the extension itself, just not as buttons within Outlook. Existing meetings will not be impacted. This does not impact Concierge form bookings, or meetings booked via booking links. Google customers are not impacted at this time. Our Site reliability team is looking into this, and we expect a fairly rapid solution. Thank you for your patience in the meantime!

  2. resolved Sep 19, 2024, 04:36 PM UTC

    We have reverted the change that initiated the Outlook add-in issues and will ensure future deployments are stable. All impacted customers should be back up and running.

Read the full incident report →